Never again

Review of adoreci about the flight Volotea between Venice and Dubrovnik on 01/06/2016 in Economy
adoreci V7 / VOE VCE / DBV

We had a programmed flight from Venice to Dubrovnik. We woke up at 4 in the morning and paid 40 euros to the taxi cab driver, so that we could be at the airport in time. By arriving at the airport, in the luggage dispatch area, we saw a sign indicating that our flight was delayed in about three hours. We dispatched our bags, got to the embarking area and waited. A lot.

A few hours later, the sign indicating the departure time was once again delayed, indicating that the plane would depart another three hours later. A woman that worked for the company appeared to say that the flight would not be canceled and to give us a 10 euro voucher to buy a snack.

After we bought the snack, the flight was cancelled.
She said another airplane would be sent and the flight would happen anyway. And another few minutes later she said it wouldn't.

At this time, everybody in that area was kinda knowing that this flight wouldn't depart, and that Volotea was a really confuse company.

Another minutes later, and she says the flight in cancelled and gives us a sheet of paper with a telephone number.

It was the first of June, we were in our honeymoon and supposed to be in Dubrovnik, from where we'd start our Croatia vacation, planned months in advance, with specific dates, locations and hotels.

Everything was planned for months, so that we would drive for a specific number of miles per day, stay in specific destinations with departure and arrival times previously arranged so that we could have our honeymoon as best as possible.
I called.

It took another few minutes for the person in the other side of the line, working for Volotea, to realize the flight was really canceled, and what he informed me was that. The flight got cancelled.

He had absolutely nothing prepared to offer, and told me there was another flight to Dubrovnik on the 4th of June, what would make us wait for three days in Venice and loose a lot of time in Croatia.

I asked for other flights going to Croatia, and he informed me that a flight should depart to Split tomorrow, and I accepted, because it was basically the one option available. Rather incredibly, I was charged about $25 to make this change, as if I actually wanted to make this change.

I arrived in Split the next day, after paying for another hotel night in Venice, and waking up again at 4 in the morning to take this flight. Upon arrival in Split, we rented a car and drove to Dubrovnik that was actually our final destination.

So, there we are.

We paid for another night in Venice.
Woke up at 4 in the morning for the second time in our honeymoon.
Took another taxi.
Rented a car.
Drove for about 3 hours.
And my tip is: Stay away from Volotea...

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Food
1 / 5
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By adoreci, about Volotea, , close to São Paulo, Sao Paulo, Brazil
Posted online by Nicolas, on 1 August 2016, view original version
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Volotea

Volotea replied

on 2 August 2016

Hello Adoreci, we are very confused about your flight Venice Dubrovnik on the first of june. We inform you that you can send a claim to claims@volotea.com in order to ask for a compensation. Best regards.

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