Never flying Volotea again

Review of fryebrandon1 about the flight Volotea between Naples and Santorini on 14/06/2016 in Economy
fryebrandon1 V7 / VOE NAP / JTR

Attempted to fly with this airline from Naples to Santorini. We were initially delayed 2 hours. Then, 2 more. Finally it was delayed until the next morning at 8:45 with no explanation (or apology). We were packed into a bus and driven to an unknown location (hotel) where we were promised food. After arrival we had to wait another hour for a plate of rice and ham. By the time we finished dinner we had 5 hours to sleep before being taken back to airport.

Next morning we arrived at airport at 5:45am to find that the plane was delayed until 11:20. Shortly after (and after much arguing between customers and airport staff) it was completely cancelled. Again, no explanation at all or apology from Volotea. They tried to get us to take a bus from Naples to Bari (2 hours away) for another flight but couldn't guarantee seats or that the plane was even there. We decided not to take the risk. We had already lost two days from our vacation and $1100 and weren't willing to lose any more.

We've since followed up with other passengers and they are still (3rd day) trying to get to Santorini. We hope to get reimbursed/compensated for our lost time and hotel accommodations along with connecting flights. And will fight to do so.

Please do yourself a favor and do not book with Volotea. It's not worth saving a few dollars on a ticket. You could potentially lose your entire vacation like we have!

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
On board
Costumer service
1 / 5
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By fryebrandon1, about Volotea, , close to Birkirkara, Birkirkara, Malta
Posted online by Nicolas, on 20 June 2016, view original version
This review has been read 17 times
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