Avoid like the plague.

Review of Kvn J. about the flight Volotea between Strasbourg and Marseille on 24/04/2016 in Economy
Kvn J. V7 / VOE SXB / MRS

So this wasn’t that expensive, in the end everything is relative, but the service was proportionate: old plane, minimal comfort and above all an unacceptable delay.

The departure flight was delayed by an hour because quote, "The air conditioning and the ignition are not working anymore. An outside maintenance crew has to fix everything." That was reassuring.

Then there was the return flight, whose departure was scheduled for 12:50 pm but which left at 3:00 pm! For an interior flight. Are you kidding? And once again it was a "technical problem." This airline is a disgrace, flying garbage cans, too many flights which means long layovers for technical problems. For me once was enough and I won’t fly with them again.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
3 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
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By Kvn J., about Volotea, , via its phone
Posted online by Nicolas, on 26 April 2016
This review has been read 57 times
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This review is also available in French.

Volotea

Volotea replied

on 29 April 2016

Bonjour Kvn J.,

Nous nous excusons pour les retards que vous avez subis et regrettons que votre expérience avec Volotea n´ait pas été à la hauteur de vos attentes.

Je peux vous suggérer d´envoyer une réclamation à l´adresse reclamations@volotea.com en y joignant une copie de vos cartes d´embarquement, des pièces d´identité des passagers, et les justificatifs des frais engendrés dont vous souhaitez solliciter le remboursement.

Cordialement,

Bruno

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