Flight Canceled!

Review of lolosushi about the flight Volotea between Marseille and Naples on 15/04/2016 in Economy
lolosushi V7 / VOE MRS / NAP

I made 2 flight reservations with Volotea.

To get the best rates, I also bought the Super Volotea card. Everything seemed to be going fine with this airline: their site was easy to use and the prices were competitive.

But watch out. You will have reserved your rental house or apartment, a nice rental car to explore your destination, reserved a guide, and bought passes (all non-refundable) and then you will receive a polite and well-written e-mail telling you that your flight has been canceled. Goodbye vacation.

So be very careful and stay away from this airline, which doesn’t deserve the name.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By lolosushi, about Volotea,
Posted online by Nicolas, on 26 April 2016
This review has been read 57 times
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This review is also available in French.

Volotea

Volotea replied

on 29 April 2016

Bonjour lolosushi,

Nous sommes navrés que votre expérience avec Volotea n´ait pas été à la hauteur de vos attentes.

Nous vous invitons à consulter nos Conditions de Transport (Clause 12.3.I) où il est bien précisé que Volotea sera exemptée de toute compensation en cas d’annulation de votre vol annoncée au moins 2 semaines à l’avance.
Permettez-nous de vous indiquer que toutes les compagnies aériennes sont sujettes à des changements de programmation principalement dû à la gestion des flux du trafic aérien dont l´objectif est pour des raisons de sécurité, de réguler au mieux le débit aéronef de façon à éviter la congestion de certains secteurs de contrôle.

Cordialement,

Bruno

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