In your hand baggage rules is says: one cabin bag of 10 kg. Dimensions: 55 cm x 40 cm x 20 cm. You can also have an additional item with you, small in size like a handbag or an attaché case. My son had a suitcase, within the limits, and his laptop bag (attaché case), but you made him pay 60 euros, considering his laptop bag to be a second cabin bag. He wasn't the one who infringed the rules: it's you who abused them.
It's scandalous. I call that extortion on top of extortion (the plane was half empty). I was there for the flight's departure. You penalised practically every passenger. You were holding passengers hostage to make yourselves some cash. You're a new airline that needs to be denounced (offering attractive prices of 19 euros and then shafting them at boarding time). It's disgraceful.
Let me remind you that I paid 140 euros and not 38 euros each way + a 60 euros supplement = 200 euros.
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