Unbelievable attitude

Review of Beastie about the flight Volotea between Nantes and Prague on 12/10/2014 in Economy
Beastie V7 / VOE NTE / PRG
Note: This review is about an experience that happened more than 2 years ago.

Our flight was delayed for 5 hours and 30 minutes upon arrival. That can unfortunately happen, and I am ok with them bringing in a new plane to fly us home. What I am not ok is waiting 60 minutes in a small confined place, standing in line with no available place to sit or roam, because the flight attendant was not able to give us any news or any reason for delay up until 5 minutes after the flight was supposed to leave. There were children and elderly in the line with no place to sit, just stand for 60 minutes....We were informed we are having technical issues with our plane and we should have a 30 minute delay. This information was given in french only.

After hour and half sitting in the Nantes Hall 4, which is under construction or something, as it is void of any shops, we were told something in french, which someone had to translate to me that we are receiving new airplane from Bordeaux, which has not even started yet, so we are being moved to a saloon with refreshments.

In the saloon a water cooler was provided, and after an hour we received a pass to some restaurant in Hall 1, that was explained as to be for sandwich and beverage. In the restaurant we were told the pass is only for beverage ( water, juice, beer or something else). We were then left to roam the airport before the check area, so free to leave and buy the overpriced food.

We waited in the saloon, no one came in the next few hours, until we saw some people leaving the saloon and going again, through the security check, to wait in yet another line for our plane, that was now rescheduled for 20:20. I received a text message which was the only way I knew about this reschedule, no one came to inform us or to even check on us to the saloon.
Another boarding check, another line and finally at 9 pm we were actually flying away.

The pilot and crew apologized for the issue and explained what caused it

I do not mind the delay, but the approach of the attendants really astounded me. No food either from their side, no information in english unless specifically asked for.

Also on the plane I was not able to call the flight attendant to my attention, the button was not working and they did not roam the hall to be called to. I am quite glad I was not sick in the end, as there was even no bag available.

The flight from Prague to Nantes was ok, no issues but nothing special.

Seat room is expectable from cheap airline, no entertainment or bags, no meals. Landing and take of without issue, small turbulences due to strong wind. Temperature great, not too cold, maybe even hot without AC. Captain and crew shared their messages, no problem. Getting attention of flight attendant was hard

General
Overall rating
2 / 5
Value (price + quality)
3 / 5
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By Beastie, about Volotea, , close to Zilina, Stredocesky kraj, Czech Republic
Posted online by Florian de What The Flight, on 15 October 2014, view original version
This review has been read 53 times
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Volotea

Volotea replied

on 23 October 2014

Dear Mr/Mrs Beastie,

We are deeply sorry for the inconvenience you have experienced during your flight.

We will report your feedback to the proper department in order to carry out all verifications due. If you want to share with us more details of your experience, please don’t hesitate to send us an email to Bruno@volotea.com .

Again, we apologize because this situation does not represent the kind of service that we want to offer to our customers. We also thank you for letting us know your opinion in order to help us to improve the customers’ experience.

Best Regards
Volotea

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