Stay away from this company, it makes Ryanair look good!

Review of Cag about the flight Volotea between Venice and Brindisi on 30/09/2014 in Economy
Cag V7 / VOE VCE / BDS
Note: This review is about an experience that happened more than 2 years ago.

Booked a ticket with this company Venice - Brindisi, when I did the check in I realised they put Brindisi to Venice.
Called the phone number they say on there website cost €1.00 but on the phone it tells you cost €1.58. They kept me on the phone for 8 minutes the first time and 11 minutes the second time just to tell me that they could not do anything and to buy a new ticket!
First and last time I used them.
Terrible experience, never again!

General
Overall rating
1 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
3 / 5
On board
Comfort
3 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
Food
3 / 5
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By Cag, about Volotea, , close to Italy, via its tablet
Posted online by HappyFlight, on 30 September 2014, view original version
This review has been read 93 times
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Volotea

Volotea replied

on 1 October 2014

Hello Cag, we sincerely regret your feedback.

First of all, we want to assure you that the booking is completed by the passenger; the company doesn't modify or invert destinations. Despite of that, we understand and we assume that errors may happen during the booking process and for that reason, we are 100% flexible if the passenger contact us as soon as possible.

With regards the cost of the phone call, our Website shows that the call from Italy costs 1, 00€/minute but is also clearly said that “The cost from mobiles may vary depending on the operator”.

We offer to our passengers the possibility to contact us from different free channels. You can contact us by email or you can contact us by our Social Networks (we dispose of active profiles on Twitter and Facebook).
So, we invite you as any other customer, to contact us by these free channels in order to avoid any extra cost.

We invite you to contact me to bruno@volotea.com for any further information. Please send us your booking number in order to verify when you had contact us to check the proximity between your message/call/email to our Customer Care and the time when you had purchase your booking.

Kind Regards,
Bruno

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