NEVER FLY ON THIS AIRLINE

Review of OBRIEN2609 about the flight Air Europa Líneas Aéreas between Madrid and New York Jfk on 06/01/2018 in Economy
OBRIEN2609 UX / AEA MAD / JFK

Flight ux0091 was direct and supposed to land in JFK but instead the flight landed in BOS. We then sat on the runway for 4 HOURS until we pulled into a gate. When we were unboarded froam the plane (at 11pm), no directions were given on what was happening or how we would get to JFK. First they said maybe a bus, then hotels for the night, but none were given to us. We were given" stranded passengers status" by the airport and the Boston airport. We had to purchase an expensive hotel room $188 as well as transportation to the hotel $23. The next day we had to purchase 2 train tickets $460 to get home. We were never taken to our final destination by Air Europa and we had to pay $671 extra to get home. I called and they said to file a complaint online and wait 7 days for a response. After 8 days with no response I called back and they said I have to wait 45 days for a response. I'm confused how they stranded me in a different state than my destination, I had to pay $671 to get home, and they are taking ZERO responsibility. NEVER flying Air Europa again and I advise you not to either.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By OBRIEN2609, about Air Europa Líneas Aéreas, , close to Philadelphia, Pennsylvania, United States
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