Awful! Never again

Review of Lianne G. about the flight Air Europa Líneas Aéreas between London Gatwick and Cancun on 08/04/2016 in Economy
Lianne G. UX / AEA LGW / CUN

Absolutely awful airline ! The food was dire (salami sandwiches and lumpy pasta); I was shocked that this would even be acceptable for a 10 hour flight. Drinks were sparse and the air hostesses were dismissive and robotic.

The organisation was a shambles (staff couldn't put people into a queue, they kept contradicting themselves, nobody knew answers to questions, half were milling about aimlessly whilst the rest abruptly barked orders at customers) and the flight was persistently delayed; at one point we waited almost 2 hours on the plane with no explanation as to why we weren't moving. Babies were screaming, children were irritable, folks were getting angry and the staff mysteriously disappeared clearly to avoid dealing with enquiries.

There is no in-flight entertainment and if you want to watch any of their family films (on tiny screens dotted around the plane shared between 30 others) you'll need to pay €3 for headphones. Again, isn't entertainment standard across long haul airlines nowadays?

It's cheap for a reason and i'll never fly with them again. They need some serious work on customer services and improving their overall image.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5

Flight pictures

Just sat waiting on the plane for almost two hours!! Nobody told us why until 1.5 hours later
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By Lianne G., about Air Europa Líneas Aéreas, , via its phone
Posted online by Nicolas, on 11 April 2016, view original version
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