Air Austral : Réunion - Paris Charles De Gaulle

21 reviews - - Updated 24 hours ago
UU / REU RUN / CDG
Write your review

21 traveler reviews

Overall rating

3,5 / 5
3.5 stars over 5 - Based on 10 customers reviews
5 stars
40%
4
20%
3
10%
2
10%
1
20%

Ranking

1

Compare

Ratings summary

Value (price + quality) 3,2 / 5
Comfort 3,13 / 5
Costumer service 3,5 / 5
Your opinion of security 3,88 / 5
Food 2,88 / 5
Management of luggage 3,75 / 5
Comfort 3,13 / 5
Detailed ratings »

Opinions about Air Austral - RUN ✈ CDG

Author Title Rating
reymat42 Excellent airline 5/5
kalikoba Perfect flight, impeccable service, +++ 5/5

order by Date  - Rate  - Interest

filter by 

Perfect flight, impeccable service, +++



The check-in went very fast, with no wait and a pleasant welcome from the ground staff. Boarding the plane was easy despite the fact that the...

Read more about « Perfect flight, impeccable... »
Economy RUN - CDG 07/2015 6 reactions 169 views
kalikoba

A long flight made shorter by the in-flight entertainment



Staff at the airport were friendly and smiling at check-in, same at boarding (despite the usual queue for ticket checking at customs). We were welcomed on board with a smile too (cabin crew very nice!). Take-off was delayed by five minutes (due to two passengers who wanted to take full advantage of the duty free - annoying). The meal, or rather dinner, was served quickly after departure and was delicious (a Réunion style meal, the last for me for a while! It was a good "Rougail Saucisse" – a kind of spicy, sausage and tomato dish – just how you like it!). The pilots were able to make up the delay and we landed around 20 minutes ahead of schedule.

Read more about « A long flight made shorter... »
Economy RUN - CDG More than 2 years 4 reactions 240 views
Eursea

Excellent airline



This was a perfect night flight, with a soft, subdued ambiance in the cabin and an excellent meal (which is something extremely rare). The cabin...

Read more about « Excellent airline »
Economy RUN - CDG 12/2014 182 reactions 786 views
reymat42

Not all good



It felt acceptably safe onboard the Boeing 777 we travelled on for this flight.
However, the cabin crew displayed a cold attitude and should obviously consider a change of career.

The thing to avoid with Air Austral is the TGV AIR service after you've arrived at destination. It's a way for the airline to sell plane tickets by linking up with SNCF (the French national railway company).

Result: having bought tickets for two in March 2014, we were shocked to find ourselves, along with our suitcases, in different parts of the train: my wife was in one compartment, in first class, and I was in second class at the opposite end of the train. This was all because Air Austral had booked the train tickets the day before our arrival in Paris! Go for Air France or Corsair instead: you'll be treated better!

Read more about « Not all good »
Economy RUN - CDG More than 2 years 8 reactions 430 views
chris34

Excellent flight



We caught a daytime flight on the 25 April 2014. I absolutely wanted to write this review because the flight was very pleasant. The cabin crew were very available, welcoming, helpful and cheerful. The return night flight on the 12 May 2014 was just as good.
I wish to thank the cabin crew, who often get overlooked. We had enjoyable flights on both the outbound and return legs. I recommend the airline and I say to you to carry on as you're doing. I'll have no hesitation in using AIR AUSTRAL for my next trips.

Read more about « Excellent flight »
Economy RUN - CDG More than 2 years 7 reactions 448 views
soab
Translate

Très beau vol



Je suis parti de Mayotte pour Paris. Après 2h30 d'attente à st Denis (à la base ça devait être 1h30), on embarque enfin avec plus de 1h30 de retard. Ce retard était dû au tapis bagage qui ne fonctionnait pas du coup le vol a pris du retard.

Nous décollons piste 30 et direction Paris j'étais très stressé pendant le vol j'avais très peur des turbulences (en 2014 avec Air Austral sur la ligne Cdg-run y'avait des turbulences très violentes du coup j'avais peur que ça recommence).

Mais heureusement sur ce vol très peu de turbulence. Sinon le vol était agréable, personnel très accueillant et chaleureux.

Nous sommes arrivés à Paris vers 7h30 et direction le TGV pour Lyon puis 5h30 de bus vers Morzine. (Ski)

Read more about « Très beau vol »
Economy RUN - CDG 01/2016 4 views
Elhad976
Translate

Déplorable



Retard de 45 mn à l'arrivée à Paris, qui m'a fait manquer ma correspondance.

Personne pour accueillir les passagers en perdition au comptoir d'Air Austral.

En réponse à ma réclamation par mail, on me demande de constituer un dossier en joignant les pièces justificatives.

Ce n'est là qu'une apparence de suivi : la réponse arrive très vite. La compagnie est désolée mais c'est au client de prévoir un temps assez large pour la correspondance (3 heures lui semblent un délai raisonnable !) Aucun dédommagement.

De plus on me dit que le retard a été annoncé, ce qui est totalement faux.

Pour le reste : place minimale entre les sièges et nourriture immangeable, difficile de trouver un point positif.

Read more about « Déplorable »
Economy RUN - CDG 01/2016 5 views
NLG
Translate

Peux vraiment mieux faire !



Vol du 29/08 annulé à la dernière minute
Solution de remplacement à s'arracher les cheveux
Vol bondé et bruyant, demandes non respectées
Compagnie régionale qui traite la classe loisirs comme une vraie bétaillère, ce n'est pas un mythe !

Le pire : près de 1000 euros pour un aller-simple !

Read more about « Peux vraiment mieux faire ! »
Economy RUN - CDG 09/2015
cg12

12 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • L'itinéraire sur FlightRadar24
  • Le survol du désert...
  • Flight pictures #4
  • Peu avant l'atterrissage piste 08R à CDG. Belle vue sur l'aéroport !
  • Flight pictures #6
  • Flight pictures #7
  • Au parking avant le départ à côté d'un Airbus A340-300 d'Air Mauritius venant tout juste d'arriver
  • Flight pictures #9
  • Flight pictures #10
  • Flight pictures #11

4 contacts

Find the best way to contact your airline.

Online

Website
View in Google Maps

Sales  France

2 rue de l'Eglise
92200 Neuilly sur Seine
France
Phone: +33 (0)2 62 90 90 90
Fax: +262 (0) 2 62 90 90 91
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 1 negativ votes
Updated on 13 August 2014 | Report a problem

Sales  France

Air Austral - Sept
11 rue Tronchet
CS60021
75378 Paris Cedex 8
France
Email: Accessible only to connected users. Create my account

Is it working? 2 positiv votes 1 negativ votes
Updated on 3 August 2014 | Report a problem

More »