Terrible service

Review of napeerba about the flight Air Austral between Réunion and Johannesburg on 01/12/2016 in Economy
napeerba UU / REU RUN / JNB

I usually don't leave negative feedback however I am really disappointed with Air Austral.

To start with, our flight was delayed for some reason however the ground agents were very nice and reassured us.

However when we got in the aircraft, the cabin crew didn't even greet me and my partner.
Later on the male cabin crew had a very bad attitude. I requested a moslem meal, when he came to service , he gave me and my partner a very dirty look...

The only reason I can think of is because I'm muslim. and requested moslem meal.

He couldn't communicate in English.

Later on my partner wanted to go to the toilet. He was very sick and had flu and the cabin crew was very rude and said: "This is not the right time, go back to your side" with an attitude.

She then came to ask what drink we would want to have, I replied for my partner because I know my partner's preference.

She looked at me angrily and told me "I am not addressing to you". I was asking the other passenger...

Her english was not so good...

I don't understand why we were treated like that.
Is that because we are english speakers, or because we are muslim.

I will never fly with Air austral again and will never recommend this airline to any friends or family members.

The male cabin crew didn't want to give his name and acted as if he couldn't understand us. But I managed to get the other rude lady name. She was quite old, short dark black hair...
Wears glasses sometime.
Very rude
Flight Number Air Austral (UU)  341
1 Jan 2017 Air Austral (UU)  341

Depart: Reunion Island (RUN) - Johannesburg (JNB) , Terminal A

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
3 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
Food
1 / 5
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By napeerba, about Air Austral, , close to Cape Town, Province of the Western Cape, South Africa
Posted online by Nicolas, on 4 January 2017, view original version
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