Srilankan Airlines : Paris Charles De Gaulle - Colombo

11 reviews - - Updated 19 hours ago
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11 traveler reviews

Overall rating

3 / 5
3 stars over 5 - Based on 1 customers reviews
5 stars

Ratings summary

Value (price + quality) 3 / 5
Comfort 3 / 5
Costumer service 3 / 5
Your opinion of security 3 / 5
Food 3 / 5
Management of luggage 3 / 5
Comfort 3 / 5
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Very good experience

Check in very quick and easy in terminal 1.
The lounge is common with other airlines and not the best one. Boarding was quick with priority for business class passengers. Full flat seats was really good. The screen of the IFE was big enough but the choice of movies a bit limited for such a long flight. Food was also delicious with a very nice tea choice

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Business CDG - CMB More than 3 years 2 views

A Paris Colombo flight

I took a Paris-Colombo flight with this airline and I was disappointed with the service provided. The boarding actually took place at the scheduled time, but the the take-off was delayed by three hours (with very little in the way of explanation offered). The plane was outdated; my personal screen was out of service; and the stewardesses were snooty and unpleasant.
I wouldn't travel with this airline again.

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Economy CDG - CMB More than 3 years 1 reactions 257 views

Very good airline

A two-way flight from Paris to the Maldives via Colombo on 11 and 19 June 2014

This airline is no better or worse than other airlines.
The outbound and return flights passed without any major problems (delayed by 10 minutes on the return leg).
Check-in online lets you choose your seats and there's an allocated check-in desk , which avoids long queues.
Onboard service was impeccable. The drinks and meals were very satisfactory.
The video equipment is getting old on some of the flights.
There's not much space between the seat rows, but that's the case with virtually all economy class flights.
This airline doesn't deserve the negative reviews that have been seen on various forums.

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Economy CDG - CMB More than 3 years 5 reactions 329 views

Nice roundtrip

Smiling crew, nice meal, service overall identical to Air France. On the outward trip, the CDG-CMB-BKK flights were on a 10-year-old A330, so the equipment inside was already a little worn.

On the way back, the BKK-CMB flight was on an A340 that was also about 10 years old, but had new video systems. The next flight, CMB-CDG, was on the same A330 as the outward flight.
Everything went well.

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Economy CDG - CMB More than 3 years 4 reactions 158 views

Perfect flight

I am surprised of seeing so many negative reviews about this airline.
My flight went perfectly well, on both outward and return trips.
In-flight service was great, worthy of the big airlines, if not better.
Because of this, I am flying with this airline again in March.

I have experienced delays with Air France too and, to answer the person who spent five hours in the airport with some horrible food, I had an even worse experience with Air France. For a Nice-Paris flight, I had to stay eight hours in the boarding area. Only after six hours did an Air France agent show up with a voucher for a horrible sandwich from Paul.

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Business CDG - CMB More than 3 years 8 reactions 610 views

Voyage au Sri Lanka

Vol Paris Colombo sans aucun problème. Avion à l'heure, nourriture correcte, personnel agréable et belle tenue pour les hôtesses ! Déchargement...

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Reply from the airline
Economy CDG - CMB More than 2 years 63 views

Arnaque à l'embarquement

Le staff Srilanka airlines n'a pas accepté d'embarquer ma femme car le nom enregistré sur son billet est son nom d'épouse et non le nom de jeune fille indiqué sur son passeport. Malgré toutes les preuves apportées sur l'identité de mon épouse et notamment le livret de famille, Sri Lanka airlines a refusé de nous embarquer. Il y avait apparemment un surbooking sur le vol et du personnel naviguant désirant faire voyager de la famille à moindre frais... Conclusion : aucune souplesse à attendre de cette compagnie.

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Economy CDG - CMB More than 3 years 10 reactions 405 views

Nous avons voyagé sur un vol direct Paris Colombo avec 2 enfants de 6 et 11 ans. Vol très agréable malgré les 9 heures de vol - nous sommes arrivés avec 3/4 d'heures d'avance. Service impeccable. Personnel dévoué et dispo avec les enfants. Le confort était satisfaisant compte tenu de ce type d'avion. La qualité des repas était très convenable, avec assez de choix pour satisfaire des bouches enfantines toujours un peu difficiles quand il s'agit de découvrir de nouvelles saveurs... Toilettes, équipements, très propres et en bon état. Personnel de bord vraiment sympa.
Un atterrissage sur du velours à l'aller comme au retour... A souligner pour les personnes qui souffrent du dos... : )
Nous conseillons cette compagnie. Nous lui referons confiance pour notre prochain vol vers Colombo.

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Economy CDG - CMB More than 3 years 1 reactions

Attention Sri Lanka Air lines pratique systèmatiquement du surbooking (les premiers arrivés partent, et les derniers restent), on a perdu ainsi...

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Economy CDG - CMB More than 3 years 28 reactions

J'étais bien assis. L'environnement était peu bruyant, l'espace personnel un peu restreint. Les toilettes étaient propres, le service de qualité. Le personnel était agréable, le matériel en bon état. Le personnel était préoccupé des directives de sécurité, qui ont été présenté en début de vol.

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Economy CDG - CMB More than 3 years 2 reactions

3 contacts

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In France

SriLankan Airlines Ltd,
28, rue d’Aboukir
75002 Paris
Phone: +33 (0)1 42 97 43 44
Fax: +33 (0)1 42 97 95 85
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 0 negativ votes
Updated on 23 April 2014 | Report a problem

Sales  United Kingdom

SriLankan Airlines,
7th Floor , One Lampton Road,
TW3 1JB Hounslow
United Kingdom
Phone: +44 208 538 2000 (+44 208 5720 808)
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 0 negativ votes
Updated on 16 June 2017 | Report a problem

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