Srilankan Airlines

45 reviews - - Updated 4 hours ago
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45 traveler reviews

Overall rating

2,75 / 5
2.75 stars over 5 - Based on 8 customers reviews
5 stars

Ratings summary

Value (price + quality) 2,63 / 5
Comfort 3,43 / 5
Costumer service 2,75 / 5
Your opinion of security 3,57 / 5
Food 2,71 / 5
Management of luggage 3,14 / 5
Comfort 3,43 / 5
Detailed ratings »

Opinions about Srilankan Airlines

Author Title Rating
hosam Do not trust in this Airline they will fraud you 1/5
KLL avoid at any cost 1/5
Opinions about Srilankan Airlines

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Very good airline

A two-way flight from Paris to the Maldives via Colombo on 11 and 19 June 2014

This airline is no better or worse than other airlines.
The outbound and return flights passed without any major problems (delayed by 10 minutes on the return leg).
Check-in online lets you choose your seats and there's an allocated check-in desk , which avoids long queues.
Onboard service was impeccable. The drinks and meals were very satisfactory.
The video equipment is getting old on some of the flights.
There's not much space between the seat rows, but that's the case with virtually all economy class flights.
This airline doesn't deserve the negative reviews that have been seen on various forums.

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Economy CDG - CMB More than 3 years 5 reactions 329 views

Excessive delays

We took Sri Lankan Airlines for a trip to the Maldives, leaving from Dubai with a layover in Colombo.

The plane was delayed by 3 hours: instead of leaving at 11:00 pm we left at 2 in the morning, and as a result we missed our connecting flight from Colombo to Malé. The airline exchanged our tickets for ones for the next flight.

The problem was that once we arrived in Malé, we had to take a ferry to get to our hotel. We should have had large margin of time since we were supposed to arrive at 8:30 am and the ferry left at 3 pm. However, the excessive delay made us miss the ferry. The only two solutions were to spend 150 euros to take a boat so we could sleep at our hotel, or pay for a night in Malé. In both cases, the excessive flight delay cost us a lot of money. On the way to Colombo, we went to the airline's window where they sent us packing by telling us that we should have talked to the airline in Malé. They didn't offer us any compensation.

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Economy DXB - MLE More than 3 years 2 reactions 165 views

Nice roundtrip

Smiling crew, nice meal, service overall identical to Air France. On the outward trip, the CDG-CMB-BKK flights were on a 10-year-old A330, so the equipment inside was already a little worn.

On the way back, the BKK-CMB flight was on an A340 that was also about 10 years old, but had new video systems. The next flight, CMB-CDG, was on the same A330 as the outward flight.
Everything went well.

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Economy CDG - CMB More than 3 years 4 reactions 158 views

Perfect flight

I am surprised of seeing so many negative reviews about this airline.
My flight went perfectly well, on both outward and return trips.
In-flight service was great, worthy of the big airlines, if not better.
Because of this, I am flying with this airline again in March.

I have experienced delays with Air France too and, to answer the person who spent five hours in the airport with some horrible food, I had an even worse experience with Air France. For a Nice-Paris flight, I had to stay eight hours in the boarding area. Only after six hours did an Air France agent show up with a voucher for a horrible sandwich from Paul.

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Business CDG - CMB More than 3 years 8 reactions 610 views

A catastrophic return flight

Hello, We traveled with SriLankan airlines in the month of December 2013 for the Malé-Colombo-Paris route. We boarded the plane at 8:45 PM at Malé...

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Economy CMB - CDG More than 3 years 14 reactions 2,2k views


Not necessarily a great airline. But for people like me, who are looking to travel for less money, it’s not bad.

The seats are small, and I was entitled to two previous generation A330 Airbuses. Impossible to have any entertainment. The food is decent, nothing more. The cabin crew was rather pleasant. Total security on board.

I will also criticize the airline for the hour delay, which prevented me from catching my train at Charles de Gaulle airport. I then had to pay an extra 100 euros, which is a lot for a student like myself.

However, I would take this airline again, if it is the less expensive, because I’m not looking for excellence. But I think the Gulf airlines offer a more interesting value (especially for Thailand).

Read more about « Average... »
Economy BKK - CDG More than 3 years 4 reactions 422 views

Voyage au Sri Lanka

Vol Paris Colombo sans aucun problème. Avion à l'heure, nourriture correcte, personnel agréable et belle tenue pour les hôtesses ! Déchargement...

Read more about « Voyage au Sri Lanka »

Reply from the airline
Economy CDG - CMB More than 2 years 63 views

Je voulais tester leur confort, je n'ai pas été déçu...

Deux vols sont prévus au programme au départ de Singapour. Singapour-Colombo, puis Colombo-Dubaï. Je suis heureux de découvrir des compagnies...

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Business SIN - CMB More than 2 years 4 reactions 266 views

A éviter

J'ai pris mon vol ce matin à 7 heures à Bangkok dans un avion rustique où le confort et le bien être des passagers semblaient accessoire. Le service...

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Economy BKK - CDG More than 3 years 5 reactions 411 views

9 travelers pictures

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  • Obligé de mettre un coussin dans le fond du siège afin de boucher le trou...
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  • Les genoux dans le siège pendant plus de 10h...

3 contacts

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In France

SriLankan Airlines Ltd,
28, rue d’Aboukir
75002 Paris
Phone: +33 (0)1 42 97 43 44
Fax: +33 (0)1 42 97 95 85
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 0 negativ votes
Updated on 23 April 2014 | Report a problem

Sales  United Kingdom

SriLankan Airlines,
7th Floor , One Lampton Road,
TW3 1JB Hounslow
United Kingdom
Phone: +44 208 538 2000 (+44 208 5720 808)
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 0 negativ votes
Updated on 16 June 2017 | Report a problem

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