A catastrophic return flight

Review of mel22 about the flight Srilankan Airlines UL 563 between Colombo and Paris Charles De Gaulle on 15/12/2013 in Economy
mel22 UL / ALK CMB / CDG
Note: This review is about an experience that happened more than 2 years ago.

Hello,

We traveled with SriLankan airlines in the month of December 2013 for the Malé-Colombo-Paris route.
We boarded the plane at 8:45 PM at Malé and landed at 10:40 PM at Colombo (until then everything went fine).

We were then supposed to fly to Paris at 1:15 AM, but the flight was more than five hours late. We had to wait from 10:40 PM to 6:30 AM, meaning that we had to spend the whole night at the Colombo airport (it’s worth mentioning that our relaxed state from the time in the Maldives quickly changed!). We rightfully asked if a hotel room had been booked for us to spend the night. To our great surprise, nothing had been arranged (no room, sheet, or bottle of water…).

We were about a hundred French tourists who had to “try” to sleep at the Colombo airport. We really had the impression of having been completely neglected by this airline. On top of that, the people at the airline counters weren't very nice and couldn't bring themselves to understand our complaints.

In the end, instead of taking off at 6:30, our flight ended up leaving at almost 8:00. We got back to France exhausted!

Thank you, Srilankan Airlines!

Personally, I wouldn't recommend this airline to anyone, because, on top of everything, their planes are not really all that comfortable for long flights. In addition to that, while this airline also charges the same prices as Emirates for flights to Sri Lanka and the Maldives, their service is a lot worse!

The choice is yours!

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
2 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
Food
2 / 5
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By mel22, about Srilankan Airlines, , close to Betton, Bretagne, France
Posted online by HappyFlight, on 26 January 2014
This review has been read 2183 times
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This review is also available in French.

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