Service isn't great

Review of Agi about the flight Srilankan Airlines between Male and London Heathrow on 19/04/2018 in Business

We were waiting to our departure in the business lounge in Male. Checking the screen
several times, we found out that our flight delayed. The lady behind the desk told, don't worry she will call us in time. After one and half hour waiting we checked the screen again and it was final departure for our flight. Asking the lady why she didn't call us she just looked up the screen and was suprised even didn't say sorry. Running to the gate we just managed to
go on board. On the plane we were asking for a welcome sparking wine which they refused.
can't understand, because on the way to Male we got it. In Colombo we couldn't enjoy the lounge because we had a very short time to catch our connection to London.
Not the best service at all, you have to ask for everything.
Seats are comfortable.

Overall rating
3 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
3 / 5
On board
5 / 5
Costumer service
4 / 5
Your opinion of security
5 / 5
3 / 5
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By Agi, about Srilankan Airlines, , close to Addlestone, England, United Kingdom
Posted online by admin, on 23 April 2018, view original version
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