We booked this flight only because of the promise of extra 10kg on the #AmericanExpress platinum for FlySmiLes silver card holders - instead the man behind the counter said we have to get a letter issued 48hrs before the flight - where on earth does it say that? See photo from website attached. Instead we had to pay USD 300 for the 10kilos that were promised. Pretty disappointing and felt cheated. If this is the rule that needs to be followed as passengers we need to be made aware of this. What a lot of rioters !!
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