Overbooked, misinformed and unhelpful

Review of Fed Up with UL about the flight Srilankan Airlines between Colombo and London Heathrow on 11/04/2018 in Economy
Fed Up with UL UL / ALK CMB / LHR

We booked this flight only because of the promise of extra 10kg on the #AmericanExpress platinum for FlySmiLes silver card holders - instead the man behind the counter said we have to get a letter issued 48hrs before the flight - where on earth does it say that? See photo from website attached. Instead we had to pay USD 300 for the 10kilos that were promised. Pretty disappointing and felt cheated. If this is the rule that needs to be followed as passengers we need to be made aware of this. What a lot of rioters !!

General
Overall rating
2 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
2 / 5
On board
Comfort
2 / 5
Costumer service
2 / 5
Your opinion of security
3 / 5
Food
2 / 5

Flight pictures

10kg for card holders. Doesn’t say we have to get a letter for it 48hrs prior to the flight. Misinformed.
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By Fed Up with UL, about Srilankan Airlines, , close to Sri Lanka, via its phone
Posted online by admin, on 11 April 2018, view original version
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