Never coming back.

Review of Mohamed R. about the flight Srilankan Airlines between Pu Dong and Riyad on 08/07/2016 in Economy
Mohamed R. UL / ALK PVG / RUH
Note: This review is about an experience that happened more than 3 years ago.

From Shanghai to Colombo to Riyadh

I flew with Srilankan Airlines more than 10 times. They were 3 out of 5, but this specific one was awful for some reasons
1- I chose a Muslim (Halal) meal earlier from the website, but on the plane they didn't have any, so I had nothing.

2- I have purchased online from their website using my miles. They were supposed to give it to me on the plane, but unfortunately they didn't have them in both flights.

3- This is my second time to get delayed for 2 hours.

4- On 8 th July my transit was for 12 hours. When I asked for accomodations they said the airport hotel was full and we can't do you anything. I kept asking every 2 hours and not yet until i went to the hotel and I asked by my self. I found that they have 3 empty rooms, after that I asked them again and told them I checked the hotel, they said now is only 6 hours left for your flight so we can't provide you a room. So, I stayed for 12 hours exhausted and tired in the airport regretting the day I was born.

5- The seat was average.

6- Entertainment was average.

Overall rating
2 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
1 / 5
On board
2 / 5
Costumer service
2 / 5
Your opinion of security
3 / 5
1 / 5
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By Mohamed R., about Srilankan Airlines, , close to Shanghai, Shanghai, China
Posted online by Nicolas, on 31 January 2017, view original version
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