I used this airline four times in two weeks and I'd like to give you my opinion.
The comfort on this airline is deplorable: worn-out seats, no space between the seats and it's impossible to incline the seat without bothering the person behind you who has your seat back on their knees. It's true that for a three-hour flight this isn't a huge deal, but when you are on a long-haul flight that's longer than 10 hours, then it's a problem.
If you would like to register a complaint with this airline, you can't reach customer service. You just get an answering machine telling you to file your complaint by mail. The airline responds saying that it has met its transportation contract, that it is sorry and that it will improve the comfort of its planes in the future.
It's disappointing to travel in these conditions when you've bought your tickets from a national company and not a low-cost airline.
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