An airline to avoid

Review of Coukaff about the flight Srilankan Airlines between Paris Charles De Gaulle and Colombo Ratmalana Apt on 05/09/2014 in Economy
Coukaff UL / ALK CDG / RML
Note: This review is about an experience that happened more than 2 years ago.

Hello,

I used this airline four times in two weeks and I'd like to give you my opinion.

The comfort on this airline is deplorable: worn-out seats, no space between the seats and it's impossible to incline the seat without bothering the person behind you who has your seat back on their knees. It's true that for a three-hour flight this isn't a huge deal, but when you are on a long-haul flight that's longer than 10 hours, then it's a problem.

If you would like to register a complaint with this airline, you can't reach customer service. You just get an answering machine telling you to file your complaint by mail. The airline responds saying that it has met its transportation contract, that it is sorry and that it will improve the comfort of its planes in the future.

It's disappointing to travel in these conditions when you've bought your tickets from a national company and not a low-cost airline.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5

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By Coukaff, about Srilankan Airlines, , close to La Guerche, Bretagne, France, via its tablet
Posted online by HappyFlight, on 1 October 2014
This review has been read 670 times
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This review is also available in French.

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  • Obligé de mettre un coussin dans le fond du siège afin de boucher le trou...
  • Les genoux dans le siège pendant plus de 10h...

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