Srilankan Airlines

47 reviews - - Updated 4 hours ago
UL / ALK

Service isn't great



We were waiting to our departure in the business lounge in Male. Checking the screen
several times, we found out that our flight delayed. The lady behind the desk told, don't worry she will call us in time. After one and half hour waiting we checked the screen again and it was final departure for our flight. Asking the lady why she didn't call us she just looked up the screen and was suprised even didn't say sorry. Running to the gate we just managed to
go on board. On the plane we were asking for a welcome sparking wine which they refused.
can't understand, because on the way to Male we got it. In Colombo we couldn't enjoy the lounge because we had a very short time to catch our connection to London.
Not the best service at all, you have to ask for everything.
Seats are comfortable.

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Business MLE - LHR 04/2018
Agi

avoid at any cost



My friend and I had to cancel the flights because we could not fly. After the flights were cancelled we were upgraded to business classs and charged for this!!!! It took us 10 telephone calls, around 50 emails and 1.5 months of chasing to get our money back. The customer support in the UK on the phone spoke bad English and could not explain anything propertly. We got confusing messages on emails, were sent from one department to another and faced with numerous delays. Customer service is non existent like in the Sovient Union back in 1980s. the refund system is confusing and requires you to fill a form for each ticket. one department of the airline does not talk to another. we ended up complaining to their customer support team (we were given their detials after weeks of requesting them!) however we still faced delayes and only got the money back after 45 days of constant chasing.

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Economy BLR - CMB 01/2018
KLL

Do not trust in this Airline they will fraud you



احذروا من الطيران السيلاني المخادع لقد حجزت عليه رحلة من بانكوك للكويت و يتخللها ترانزيت ١٩ ساعة و عندما وصلت كولومبو انا و عائلتي اتجهت لكونتر...

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Business BKK - KWI 01/2018
hosam

Never coming back.



From Shanghai to Colombo to Riyadh I flew with Srilankan Airlines more than 10 times. They were 3 out of 5, but this specific one was awful for some...

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Economy PVG - RUH 07/2016 1 reactions
Mohamed R.

A short night



Flight was late because the incoming aircraft was delayed. The airline sent me an e-mail to tell me the score, but it was too late as I was already at the airport. We left more than an hour late. Seat was fine.

The aircraft an Airbus 320, with 6 abreast seating. I was lucky as it was a light load, and the seat next to me was empty. Still there was plenty of room.

The meal service was quick and efficient and the wine was worth drinking.

They were quick, so there was some sleeping time before the dawn came up.

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Economy CMB - BKK 11/2016
Shamrock 09

From the highlands of Sri Lanka to the plateau of India.



After a full week in the highlands of Sri Lanka, we headed back to the airport at Negombo, not far north of Colombo (the biggest city) and Kotte...

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Economy CMB - BLR More than 2 years 5 views
mitchbacano

Very good experience



Check in very quick and easy in terminal 1.
The lounge is common with other airlines and not the best one. Boarding was quick with priority for business class passengers. Full flat seats was really good. The screen of the IFE was big enough but the choice of movies a bit limited for such a long flight. Food was also delicious with a very nice tea choice

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Business CDG - CMB More than 3 years 2 views
bouriquet45

An airline to avoid



Hello, I used this airline four times in two weeks and I'd like to give you my opinion. The comfort on this airline is deplorable: worn-out seats...

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Economy CDG - RML More than 3 years 16 reactions 670 views
Coukaff

A Paris Colombo flight



I took a Paris-Colombo flight with this airline and I was disappointed with the service provided. The boarding actually took place at the scheduled time, but the the take-off was delayed by three hours (with very little in the way of explanation offered). The plane was outdated; my personal screen was out of service; and the stewardesses were snooty and unpleasant.
I wouldn't travel with this airline again.

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Economy CDG - CMB More than 3 years 1 reactions 257 views
poupi
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47 traveler reviews

Overall rating

2,56 / 5
2.56 stars over 5 - Based on 9 customers reviews
5 stars
10%
4
10%
3
40%
2
20%
1
20%

Ratings summary

Value (price + quality) 2,44 / 5
Comfort 3,25 / 5
Costumer service 2,67 / 5
Your opinion of security 3,75 / 5
Food 2,75 / 5
Management of luggage 3 / 5
Comfort 3,25 / 5
Detailed ratings »

Opinions about Srilankan Airlines

Author Title Rating
hosam Do not trust in this Airline they will fraud you 1/5
Agi Service isn't great 3/5
KLL avoid at any cost 1/5
Opinions about Srilankan Airlines

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In France

SriLankan Airlines Ltd,
28, rue d’Aboukir
75002 Paris
France
Phone: +33 (0)1 42 97 43 44
Fax: +33 (0)1 42 97 95 85
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 0 negativ votes
Updated on 23 April 2014 | Report a problem

Sales  United Kingdom

SriLankan Airlines,
7th Floor , One Lampton Road,
TW3 1JB Hounslow
United Kingdom
Phone: +44 208 538 2000 (+44 208 5720 808)
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 0 negativ votes
Updated on 16 June 2017 | Report a problem

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