Srilankan Airlines

50 reviews - - Updated 3 minutes ago

My husband being offboard unfairly

Srilankan Airways, I don’t know how did you train your staff in Qatar and how could her be so dumb. My husband, canadian, had been stopped for...

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Economy DOH - PVG 10/2018 3 reactions

Horrible service, inordinate delay, Broken Baggage, discourtesy treatment. No business etiquette.

Dear Sir, I booked for my travel to Chennai from Riyadh in your airlines, for the travel date 19 th June 2018 by the following flights With your...

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Economy RUH - MAA 05/2018 1 reactions
Swaminathan V

Service isn't great

We were waiting to our departure in the business lounge in Male. Checking the screen
several times, we found out that our flight delayed. The lady behind the desk told, don't worry she will call us in time. After one and half hour waiting we checked the screen again and it was final departure for our flight. Asking the lady why she didn't call us she just looked up the screen and was suprised even didn't say sorry. Running to the gate we just managed to
go on board. On the plane we were asking for a welcome sparking wine which they refused.
can't understand, because on the way to Male we got it. In Colombo we couldn't enjoy the lounge because we had a very short time to catch our connection to London.
Not the best service at all, you have to ask for everything.
Seats are comfortable.

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Business MLE - LHR 04/2018

avoid at any cost

My friend and I had to cancel the flights because we could not fly. After the flights were cancelled we were upgraded to business classs and charged for this!!!! It took us 10 telephone calls, around 50 emails and 1.5 months of chasing to get our money back. The customer support in the UK on the phone spoke bad English and could not explain anything propertly. We got confusing messages on emails, were sent from one department to another and faced with numerous delays. Customer service is non existent like in the Sovient Union back in 1980s. the refund system is confusing and requires you to fill a form for each ticket. one department of the airline does not talk to another. we ended up complaining to their customer support team (we were given their detials after weeks of requesting them!) however we still faced delayes and only got the money back after 45 days of constant chasing.

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Economy BLR - CMB More than 2 years

Do not trust in this Airline they will fraud you

احذروا من الطيران السيلاني المخادع لقد حجزت عليه رحلة من بانكوك للكويت و يتخللها ترانزيت ١٩ ساعة و عندما وصلت كولومبو انا و عائلتي اتجهت لكونتر...

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Business BKK - KWI More than 2 years

Never coming back.

From Shanghai to Colombo to Riyadh I flew with Srilankan Airlines more than 10 times. They were 3 out of 5, but this specific one was awful for some...

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Economy PVG - RUH More than 3 years 1 reactions
Mohamed R.

A short night

Flight was late because the incoming aircraft was delayed. The airline sent me an e-mail to tell me the score, but it was too late as I was already at the airport. We left more than an hour late. Seat was fine.

The aircraft an Airbus 320, with 6 abreast seating. I was lucky as it was a light load, and the seat next to me was empty. Still there was plenty of room.

The meal service was quick and efficient and the wine was worth drinking.

They were quick, so there was some sleeping time before the dawn came up.

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Economy CMB - BKK More than 3 years
Shamrock 09

From the highlands of Sri Lanka to the plateau of India.

After a full week in the highlands of Sri Lanka, we headed back to the airport at Negombo, not far north of Colombo (the biggest city) and Kotte...

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Economy CMB - BLR More than 3 years 5 views
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50 traveler reviews

Overall rating

1,43 / 5
1.43 stars over 5 - Based on 7 customers reviews
5 stars

Ratings summary

Value (price + quality) 1,29 / 5
Comfort 2 / 5
Costumer service 1,57 / 5
Your opinion of security 2,33 / 5
Food 1,83 / 5
Management of luggage 1,83 / 5
Comfort 2 / 5
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In France

SriLankan Airlines Ltd,
28, rue d’Aboukir
75002 Paris
Phone: +33 (0)1 42 97 43 44
Fax: +33 (0)1 42 97 95 85
Email: Accessible only to connected users. Create my account

Is it working? 2 positiv votes 1 negativ votes
Updated 33 days ago | Report a problem

Sales  United Kingdom

SriLankan Airlines,
7th Floor , One Lampton Road,
TW3 1JB Hounslow
United Kingdom
Phone: +44 208 538 2000 (+44 208 5720 808)
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 0 negativ votes
Updated on 16 June 2017 | Report a problem

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