Worse than just negative because the plane was cancelled.

Review of IRIS08 about the flight United Airlines UA 55 between Paris Charles De Gaulle and New York Ny/Newark Inl on 24/12/2013 in Economy
Note: This review is about an experience that happened more than 3 years ago.

As flight UA 55 of the 24th December 2013 was cancelled, we spent Christmas Eve at Roissy in a dingy hotel, hoping to fly the following morning.

There was another flight due to leave at 10:30 am on the 25th December.
They made us wait again, till 2:00 pm, before telling us that this second flight had been cancelled and we would have to spend a second night at the hotel.
We decided to go home because our trip to New York was only for a four-night stay and we only had two of those nights left!

No excuses were offered by the airline, nor any information about how to go about claiming the money for the tickets, hotel, prepaid reservations in NYC, etc.
There were about 200 passengers in the same situation as us. Those who agreed to wait for a third flight left on the 26th, and with yet another one hour delay. So that's three days lost!

The way we were treated is scandalous!

Overall rating
1 / 5
Value (price + quality)
1 / 5
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By IRIS08, about United Airlines,
Posted online by HappyFlight, on 2 January 2014
This review has been read 257 times
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This review is also available in French.

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HappyFlight replied Translate


Merci pour ce premier avis.
Dommage que vos vacances soient tombées à l'eau.
Afin de vous faire indemniser, vous pouvez utiliser les services de notre partenaire disponible à cette adresse : http://fr.whattheflight.com/compagnies-a...

Ils prennent en charge l'intégralité du dossier, ainsi vous n'avez aucune autre démarche à faire.

J'espère vous relire prochainement.

Bonne soirée et bonne année

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