They provided the basic things you would expect from an airline: assuring transportation from one place to another in comfortable conditions and adequate safety.
On the other hand, you shouldn't expect more: the quality of the food was disappointing, the flight crew didn't exude much friendliness, the entertainment system was asthmatic and the air conditioning was turned all the way up.
I ended up having a good flight despite the 40-minute delay, but I think that United could do a lot better.
Are you a representative of United Airlines and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!