A good quality/price ratio

Review of lajiss about the flight United Airlines UA990 between San Francisco and Paris Charles De Gaulle on 13/07/2014 in Economy
lajiss UA / UAL SFO / CDG
Note: This review is about an experience that happened more than 3 years ago.

3 flights for our 3-week trip to the United States: Paris - New-York then New-York - San Francisco a few days later, then Los Angeles - Paris for the return flight.

The pluses:
A very good quality/price ratio: €555 for a USA/France round trip + €165 for the internal flight ($20/per checked piece of luggage on the internal flight).
Very friendly and accommodating crew.
Clean planes (although it still felt like the seats were worn), even for an 11-hour flight

The minuses:
On the return flight, departure was scheduled for 10:45 am from Los Angeles for Paris with a layover in New-York. When we it verified it the night before, the flight was no longer there. We learned that the flight had been replaced with a flight leaving at 11 am with a layover in San Francisco. Not a big problems in itself (arrival times were almost identical), but an e-mail or SMS the night before would have been appreciated.
Beer cost extra (and all alcohol in general) which is too bad on a long-haul flight, especially when it's overpriced (close to $10).
Note: the flights could be operated by United or another airline in the Star Alliance group (Air Canada, for example), so the drinks were completely free on the departure flight.

At this price, I would take United again if I needed to.


Overall rating
3 / 5
Value (price + quality)
4 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
4 / 5
On board
2 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
2 / 5
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By lajiss, about United Airlines, , close to Guipavas, Bretagne, France
Posted online by HappyFlight, on 21 July 2014
This review has been read 109 times
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This review is also available in French.

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