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Avoid United at all costs.
Sparing the outlandish details, at the end of the nightmare with United we'd experienced:
-delays, missed connection, cancelled flight, rebooked flight
-no sleep for almost two days
-missed day of vacation
-out of pocket expenses not planned for
-lost luggage (We had nothing but our carry on for FIVE days!)
-wasted Taxi an hour back to the airport to get luggage as they promised it was now there - it was not.
-Hours on the phone trying to rebook, trying to track luggage, and then trying to file claims. HOURS on hold! HOURS speaking to people who had no clue.
-WORST customer service ever!
We will never, ever, fly with United again. You are taking a risk. We were unaware of their reputation with delayed/cancelled flights and lost luggage. We learned the hard way.