United Airlines

133 reviews - - Updated 9 hours ago
UA / UAL

Avoid United at all costs.



Sparing the outlandish details, at the end of the nightmare with United we'd experienced:
-delays, missed connection, cancelled flight, rebooked flight
-no sleep for almost two days
-missed day of vacation
-out of pocket expenses not planned for
-lost luggage (We had nothing but our carry on for FIVE days!)
-wasted Taxi an hour back to the airport to get luggage as they promised it was now there - it was not.
-Hours on the phone trying to rebook, trying to track luggage, and then trying to file claims. HOURS on hold! HOURS speaking to people who had no clue.
-WORST customer service ever!

We will never, ever, fly with United again. You are taking a risk. We were unaware of their reputation with delayed/cancelled flights and lost luggage. We learned the hard way.

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Economy MCI - ATH 05/2019
1122

Excellent Flight



Just when we were about to push back, the flight attendants came over and asked me if I would like a free upgrade. And of course I said yes. They told me that they were giving their Gold and Silver members free upgrades to Business class. The service in Business was excellent. Good job United!

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Economy TPE - SFO More than 2 years
UAL

UNITED AIRLINES EMPLOYEE WITH HORRIBLE ATTITUDE AND CUSTOMER SERVICE



UNITED AIRLINES EMPLOYEE WITH HORRIBLE UNNECESSARY ATTITUDE AND CUSTOMER SERVICE I have never been treated so poorly by an employee. I believe she...

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Economy SJD - LAX 12/2018
Rainieb13

Robbed by United Airlines



We first informed United Airlines via email on September 13th, several weeks before we were to embark on our journey with regards to changing one...

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Economy TPE - SFO More than 2 years
Mikebtw

Highway Robbery!



United Airlines can careless for their paying customers! I paid in full over 2 weeks in advance for my flight and they cancelled my ticket without even making a attempt to notify me that my return ticket was cancelled.

Didn't even offer a refund;plus they turn around and try to resell me the same seat I had paid for for an additional $327!

They have no right to decide for the paying customer whether the customer needs their booked seat or not. Customer Service treated me like garbage. I highly recommend avoiding this airline at all cost!
I would never fly on united again nor will my expended family!

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Economy IAD - ATL More than 2 years
RATT

The Worst Trip of My Life.



I will never take this airline again.

Frequent cancellations and delays, disorganized staff, lack of information and all of this without any compensation or goodwill gestures.

I was only able to take my NY- Chicago flight, which was scheduled for Friday at 7:00 pm, on Saturday at 3:00 pm.

I lost a day of my trip, and the reservations I made in Chicago, and I had to pay for another night in a hotel in NY. However, the worst thing was that I missed the wedding of one of my best friends, where I was supposed to be the Maid of Honor! That's a loss that you can't put a price on.

It was just a nightmare, the worst experience of my life.

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Economy EWR - ORD More than 3 years
Fer

No-Frills.



They provided the basic things you would expect from an airline: assuring transportation from one place to another in comfortable conditions and adequate safety.

On the other hand, you shouldn't expect more: the quality of the food was disappointing, the flight crew didn't exude much friendliness, the entertainment system was asthmatic and the air conditioning was turned all the way up.

I ended up having a good flight despite the 40-minute delay, but I think that United could do a lot better.

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Economy FRA - IAH More than 3 years
jurvi

Horrible !



Worst flight of my life! Be treated like an animal! 1st seat broken (for a night flight, you can imagine...), and the second was... incomplete, needed to wait 25 minutes stand up before somebody wanted finally to fix it. We are waited sooooo long for the meal (tiny one, by the way). Just to know, if you have money you can have "good seats", I mean not broken, not between the toilets AND the staff maybe gonna talk to you with respect. I just say maybe... I suppose they talk better to their own dogs. I'm gonna pass on the 50 min late for the flight.... Never again flying with United. This is only my opinion on a Chicago-Paris flight but, actually, the Paris-Chicago was the same pain.

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Economy ORD - CDG More than 3 years 2 views
FabiDapi

Review of the flight Omaha-Chicago



I traveled in economy and as always, I didn't had enough seat for my leg. But the flight went smoothly and was really fast, a bit less than an hour, so of course I didn't had the time to watch the private screens (you have to pay for it), or to eat (complimentary drinks). The view was amazing as always, and the plane was nice, not too old, and the flight attendants were regular.

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Economy ORD - OMA More than 3 years 1 reactions 1 views
ced2718

Review of the flight Houston-Tampa



This was a regular flight, not too long. As usual with the Miles and More gold card, I had a free bag but we had to pay 6 dollars to get access to the private screens so I didn't use them, even though it seems to have the live tv on board. The flight attendants were nice but not too much, and I only got a free drink during the flight. The legroom was OK, but I could have used more.

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Economy IAH - TPA More than 3 years 3 views
ced2718
Write your review

133 traveler reviews

Overall rating

2,5 / 5
2.5 stars over 5 - Based on 8 customers reviews
5 stars
11%
4
22%
3
11%
2
11%
1
44%

Ratings summary

Value (price + quality) 2,25 / 5
Comfort 3 / 5
Costumer service 2,75 / 5
Your opinion of security 3,83 / 5
Food 2,43 / 5
Management of luggage 2,83 / 5
Comfort 3 / 5
Detailed ratings »

Opinions about United Airlines

Author Title Rating
Rainieb13 UNITED AIRLINES EMPLOYEE WITH HORRIBLE ATTITUDE AND CUSTOMER SERVICE 1/5
1122 Avoid United at all costs. 1/5
Opinions about United Airlines

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41 travelers pictures

compagnies-aeriennes/classement-des-m

  • Flight pictures #1
  • Flight pictures #2
  • Flight pictures #3
  • Cabine First United
  • Flight pictures #5
  • Flight pictures #6
  • Descente sur l'aéroport de Francfort, Allemagne
  • First Class United
  • Flight pictures #9
  • Flight pictures #10
  • La terre s'éloigne et l'atlantique et la nuit nous attendent!!! au bout l'Europe et Francfort!
  • cookie 35g, pain tassé...plat goût de bouillon cube
  • Flight pictures #13
  • Flight pictures #14
  • CRJ 200 sur le tarmac de Greenville,Caroline du Sud.
  • Flight pictures #16
  • Quelque part au dessus du Canada( saint Laurent )
  • Snacks et boisson en vol
  • Flight pictures #19
  • Premier avion
  • Flight pictures #21
  • Flight pictures #22
  • Flight pictures #23
  • Flight pictures #24
  • Flight pictures #25
  • Flight pictures #26
  • sorte de croissant très léger!
  • Flight pictures #28
  • Une descente sur Bâle douce et avec moins de nuages nous attendait à l'atterrissage avec beaucoup...
  • beaucoup de nuages sur l'allemagne
  • Flight pictures #31
  • Cabine First United
  • Flight pictures #33
  • Vidage du kérosène
  • La cabine éco de nuit
  • Descente sur WashingtonDC
  • Flight pictures #37
  • Flight pictures #38
  • décollage face 3/4 au soleil
  • Aéroport de Washington Dulles

3 contacts

Find the best way to contact your airline.

Sales  France

Aéroport Charles-de-Gaulle
Terminal 1
Mauregard, BP 29203
95712 Levallois-Perret Cedex
France
Phone: 0810 72 72 72

Is it working? 38 positiv votes 40 negativ votes
Updated on 6 November 2015 | Report a problem

Loyalty program

MileagePlus
Phone: +33 (0)1 71 23 03 22

Is it working? 15 positiv votes 2 negativ votes
Updated on 30 August 2015 | Report a problem

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