UA / UAL 
Read more about « Robbed by United Airlines »Robbed by United Airlines
We first informed United Airlines via email on September 13th, several weeks before we were to embark on our journey with regards to changing one...
Read more about « Highway Robbery! »Highway Robbery!
United Airlines can careless for their paying customers! I paid in full over 2 weeks in advance for my flight and they cancelled my ticket without even making a attempt to notify me that my return ticket was cancelled.
Didn't even offer a refund;plus they turn around and try to resell me the same seat I had paid for for an additional $327!
They have no right to decide for the paying customer whether the customer needs their booked seat or not. Customer Service treated me like garbage. I highly recommend avoiding this airline at all cost!
I would never fly on united again nor will my expended family!
Read more about « The Worst Trip of My Life. »The Worst Trip of My Life.
I will never take this airline again.
Frequent cancellations and delays, disorganized staff, lack of information and all of this without any compensation or goodwill gestures.
I was only able to take my NY- Chicago flight, which was scheduled for Friday at 7:00 pm, on Saturday at 3:00 pm.
I lost a day of my trip, and the reservations I made in Chicago, and I had to pay for another night in a hotel in NY. However, the worst thing was that I missed the wedding of one of my best friends, where I was supposed to be the Maid of Honor! That's a loss that you can't put a price on.
It was just a nightmare, the worst experience of my life.
Read more about « No-Frills. »No-Frills.
They provided the basic things you would expect from an airline: assuring transportation from one place to another in comfortable conditions and adequate safety.
On the other hand, you shouldn't expect more: the quality of the food was disappointing, the flight crew didn't exude much friendliness, the entertainment system was asthmatic and the air conditioning was turned all the way up.
I ended up having a good flight despite the 40-minute delay, but I think that United could do a lot better.
Read more about « Horrible ! »Horrible !
Worst flight of my life! Be treated like an animal! 1st seat broken (for a night flight, you can imagine...), and the second was... incomplete, needed to wait 25 minutes stand up before somebody wanted finally to fix it. We are waited sooooo long for the meal (tiny one, by the way). Just to know, if you have money you can have "good seats", I mean not broken, not between the toilets AND the staff maybe gonna talk to you with respect. I just say maybe... I suppose they talk better to their own dogs. I'm gonna pass on the 50 min late for the flight.... Never again flying with United. This is only my opinion on a Chicago-Paris flight but, actually, the Paris-Chicago was the same pain.
Read more about « Review of the flight... »Review of the flight Omaha-Chicago
I traveled in economy and as always, I didn't had enough seat for my leg. But the flight went smoothly and was really fast, a bit less than an hour, so of course I didn't had the time to watch the private screens (you have to pay for it), or to eat (complimentary drinks). The view was amazing as always, and the plane was nice, not too old, and the flight attendants were regular.
Read more about « Review of the flight... »Review of the flight Houston-Tampa
This was a regular flight, not too long. As usual with the Miles and More gold card, I had a free bag but we had to pay 6 dollars to get access to the private screens so I didn't use them, even though it seems to have the live tv on board. The flight attendants were nice but not too much, and I only got a free drink during the flight. The legroom was OK, but I could have used more.
Read more about « Review of the flight... »Review of the flight Tampa-Chicago
This flight was a regular one. With the Miles and More gold card, the luggage was free. The view during landing was amazing, but you might want to take a seat of the left of the plane because we didn't see much, but the lake. The flight attendants were fine, we didn't get any food and the private screens were not free to use. We had free drinks though.
Read more about « Review of the flight... »Review of the flight Omaha-Chicago
This an economy flight, kind of short (a bit more than an hour). There were wifi and private screens but we had to pay for it, so I didn't use it. We also had to pay for the luggages. The temperature was fine, and the flights attendants too. There were not really a lot of legroom but this was enough. The landing was beautiful with the view over Chicago!
Read more about « A wonderful trip in the... »A wonderful trip in the "friendly skies"!
I decided to get back home earlier than expected because of an unexpected family event. United was wonderful to me into getting me a seat on an...
| 5 stars | 8% |
| 4 | 31% |
| 3 | 23% |
| 2 | 8% |
| 1 | 31% |
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