United Airlines

126 reviews - - Updated 8 hours ago
UA / UAL
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126 traveler reviews

Overall rating

2,59 / 5
2.59 stars over 5 - Based on 44 customers reviews
5 stars
2%
4
27%
3
30%
2
9%
1
32%

Ranking

75

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Ratings summary

Value (price + quality) 2,7 / 5
Comfort 2,65 / 5
Costumer service 3,09 / 5
Your opinion of security 3,61 / 5
Food 2,37 / 5
Management of luggage 3,56 / 5
Comfort 2,65 / 5
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Highway Robbery!



United Airlines can careless for their paying customers! I paid in full over 2 weeks in advance for my flight and they cancelled my ticket without even making a attempt to notify me that my return ticket was cancelled.

Didn't even offer a refund;plus they turn around and try to resell me the same seat I had paid for for an additional $327!

They have no right to decide for the paying customer whether the customer needs their booked seat or not. Customer Service treated me like garbage. I highly recommend avoiding this airline at all cost!
I would never fly on united again nor will my expended family!

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Economy IAD - ATL 11/2016
RATT

The Worst Trip of My Life.



I will never take this airline again.

Frequent cancellations and delays, disorganized staff, lack of information and all of this without any compensation or goodwill gestures.

I was only able to take my NY- Chicago flight, which was scheduled for Friday at 7:00 pm, on Saturday at 3:00 pm.

I lost a day of my trip, and the reservations I made in Chicago, and I had to pay for another night in a hotel in NY. However, the worst thing was that I missed the wedding of one of my best friends, where I was supposed to be the Maid of Honor! That's a loss that you can't put a price on.

It was just a nightmare, the worst experience of my life.

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Economy EWR - ORD 08/2016
Fer

No-Frills.



They provided the basic things you would expect from an airline: assuring transportation from one place to another in comfortable conditions and adequate safety.

On the other hand, you shouldn't expect more: the quality of the food was disappointing, the flight crew didn't exude much friendliness, the entertainment system was asthmatic and the air conditioning was turned all the way up.

I ended up having a good flight despite the 40-minute delay, but I think that United could do a lot better.

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Economy FRA - IAH 07/2016
jurvi

Horrible !



Worst flight of my life! Be treated like an animal! 1st seat broken (for a night flight, you can imagine...), and the second was... incomplete, needed to wait 25 minutes stand up before somebody wanted finally to fix it. We are waited sooooo long for the meal (tiny one, by the way). Just to know, if you have money you can have "good seats", I mean not broken, not between the toilets AND the staff maybe gonna talk to you with respect. I just say maybe... I suppose they talk better to their own dogs. I'm gonna pass on the 50 min late for the flight.... Never again flying with United. This is only my opinion on a Chicago-Paris flight but, actually, the Paris-Chicago was the same pain.

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Economy ORD - CDG 09/2015 2 views
FabiDapi

Review of the flight Omaha-Chicago



I traveled in economy and as always, I didn't had enough seat for my leg. But the flight went smoothly and was really fast, a bit less than an hour, so of course I didn't had the time to watch the private screens (you have to pay for it), or to eat (complimentary drinks). The view was amazing as always, and the plane was nice, not too old, and the flight attendants were regular.

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Economy ORD - OMA 07/2015 1 reactions 1 views
ced2718

Review of the flight Houston-Tampa



This was a regular flight, not too long. As usual with the Miles and More gold card, I had a free bag but we had to pay 6 dollars to get access to the private screens so I didn't use them, even though it seems to have the live tv on board. The flight attendants were nice but not too much, and I only got a free drink during the flight. The legroom was OK, but I could have used more.

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Economy IAH - TPA 07/2015 3 views
ced2718

Review of the flight Tampa-Chicago



This flight was a regular one. With the Miles and More gold card, the luggage was free. The view during landing was amazing, but you might want to take a seat of the left of the plane because we didn't see much, but the lake. The flight attendants were fine, we didn't get any food and the private screens were not free to use. We had free drinks though.

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Economy TPA - ORD 07/2015
ced2718

Review of the flight Omaha-Chicago



This an economy flight, kind of short (a bit more than an hour). There were wifi and private screens but we had to pay for it, so I didn't use it. We also had to pay for the luggages. The temperature was fine, and the flights attendants too. There were not really a lot of legroom but this was enough. The landing was beautiful with the view over Chicago!

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Economy OMA - ORD 07/2015
ced2718

A wonderful trip in the "friendly skies"!



I decided to get back home earlier than expected because of an unexpected family event. United was wonderful to me into getting me a seat on an...

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Economy CDG - EWR 08/2015 6 views
JamesCooper

Flight very delayed due to the weather



The flight was delayed by four and a half hours due to bad weather. No refreshments or food were provided at the airport during the wait.
It was also very cold at the airport.
We boarded after three hours then had a one and a half hour wait onboard the plane before taking off.
The meal onboard was appalling.
There were some unbearable smells during the flight.
There was a wide choice of films available during the flight.
The cabin crew were very nice.

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Economy EWR - CDG 05/2015 1 reactions 60 views
bg972

41 travelers pictures

Discover your next flight in pictures

  • La cabine éco de nuit
  • Flight pictures #2
  • Quelque part au dessus du Canada( saint Laurent )
  • Descente sur WashingtonDC
  • Flight pictures #5
  • Flight pictures #6
  • Flight pictures #7
  • Snacks et boisson en vol
  • décollage face 3/4 au soleil
  • Flight pictures #10
  • Flight pictures #11
  • Flight pictures #12
  • Une descente sur Bâle douce et avec moins de nuages nous attendait à l'atterrissage avec beaucoup...
  • La terre s'éloigne et l'atlantique et la nuit nous attendent!!! au bout l'Europe et Francfort!
  • beaucoup de nuages sur l'allemagne
  • Flight pictures #16
  • Flight pictures #17
  • Flight pictures #18
  • Flight pictures #19
  • Cabine First United
  • Flight pictures #21
  • Vidage du kérosène
  • First Class United
  • Flight pictures #24
  • CRJ 200 sur le tarmac de Greenville,Caroline du Sud.
  • Flight pictures #26
  • Flight pictures #27
  • cookie 35g, pain tassé...plat goût de bouillon cube
  • Flight pictures #29
  • Flight pictures #30
  • Flight pictures #31
  • sorte de croissant très léger!
  • Flight pictures #33
  • Flight pictures #34
  • Cabine First United
  • Descente sur l'aéroport de Francfort, Allemagne
  • Flight pictures #37
  • Premier avion
  • Aéroport de Washington Dulles
  • Flight pictures #40

3 contacts

Find the best way to contact your airline.

Sales  France

Aéroport Charles-de-Gaulle
Terminal 1
Mauregard, BP 29203
 95712 Levallois-Perret Cedex
France
 Phone: 0810 72 72 72

Is it working? 38 positiv votes 40 negativ votes
Updated on 6 November 2015 | Report a problem

Loyalty program

MileagePlus
Phone: +33 (0)1 71 23 03 22

Is it working? 15 positiv votes 2 negativ votes
Updated on 30 August 2015 | Report a problem

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