The worst ground staff ever

Review of Adam Sulaiman about the flight Easyjet between London Gatwick and Belfast on 16/03/2020 in Economy
Adam Sulaiman U2 / EZY LGW / BFS

My flight from London to Cairo was cancelled, and I had to change my flight in order to come back to the Belfast city on the same day. I checked in, and I paid for my bags. I went to my gate in order to get my flight and at the gate it was two ladies were checking in the passenger. The woman called Denise, was very rude and extremely vulgar to me. I had my small bag and my small laptop with me. I was chocked when I heard that. I think this sort of attitude is suitable only for a member of bandit gang not for an easyJet staff member. Pay to pass otherwise you wont pass. I told her that I came from Belfast with my laptop without any problem, and she is rudely repeated her message again and when I told her that you are really rude she went mad and she said that."I will call the captain, and you are not going to board." The funny thing is, when the supervisor came to solve the problem I asked him to talk privately and he was clearly supporting his colleague without even listening to me as a customer who has a right to explain what happened. And they start to ask me to pay another £110 in order to use the next flight. It is unbelievable when you use easyJet for 7 years and suddenly you have such experiment with a team that unprofessionally acting as a gang. I wont fly with easyJet again and I will share my experience with others. I think the team working for easyJet in LGW airport will badly effect the buisness more than Corona virus.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
Food
3 / 5
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By Adam Sulaiman, about Easyjet,
Posted online by admin, 56 days ago, view original version
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