Last minute cancelations, don't book with easyJet

Review of Dmishin about the flight Easyjet between Naples and Venice on 25/03/2019 in Economy
Dmishin U2 / EZY NAP / VCE

We booked this flight well in advance. I have never flown with easyJet and it was my first time traveling to and within Europe. Our flight was cancelled the morning of our flight and after talking to the easyJet staff we were told no flights would be available for the next 2 days including the day that we were intended to fly. The strange part was that there were other easyJet flights flying out of the same airport the same afternoon just a few hours after our flight was cancelled due to a "strike". We had reservations and plans booked in Venice in advance for this trip so we needed to get to our destination. There is NO travel insurance that will reimburse you for your cancelled flight unless the entire airport was shut down due to weather - that leaves it up the the airline. Travel insurance will also not reimburse you for costs incurred due to the cancelation and will not reimburse for reservations that were ruined as a result. There was no offered compensation or alternative option of travel offered by the airline. We were refunded the cost of our flight but that does not compare to that we needed to book tickets on an alternative airline which cost 9 fold. Pay 80$ now for a flight but pay 700$ at the door for an alternative flight with a different airline. Would you book with easyJet after this experience?

Pay the extra money to book with a different airline and save yourself a headache. My mistake was not doing the research with this airline. I was told by others that last minute flight cancelation happens frequently with easyJet. After an awesome weekend on the Amalfi coast this airline experience really felt like a kick in the gut nearly made me just want to go home and end my vacation early.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
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By Dmishin, about Easyjet,
Posted online by admin, on 1 April 2019, view original version
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