I had to cancel a trip for surgery reason and thought in this situation, I would be reimbursed by the company. Oh no !
1/ only one reason is acceptable to Easyjet : death and grief.
2/ if you want to offer your tickets to a friend or sell them as second-hands...they will bill you the difference between the current price and your original price + 50 euro penalty per ticket to change the name.
3/ so, you only have the 3rd option if your insurance company or your credit card service cover this situation : be refund by them. But even to do that, Easyjet ( which will finally keep your money + sell your seat a second time ) will bill you 12 euros to release the "no show" paper...
Easyjet are like dogs ! I can easily imagine them asking you for 100 euros to use a defibrilator, and of course decline all responsibility in case of crashing...because you clicked the general conditions !
This company has not understood yet that today the business players have to "buy" their right to sell towards the society. Via relationship, service, ethics, environmental action, etc. Their brand image is at stake ! Not sure a thief is a good brand image...
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