624 reviews - - Updated 18 hours ago
U2 / EZY

easyJet worst Customer service I have every experienced

My plane was diverted from Basel to Zurich. This was not the fault of easyJet. Nor would I give them a bad review for that kind of problem. It is...

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Economy PRG - MLH 07/2019

Awful airline, horrible business

Had a family emergency where a family member was admitted to hospital and given only days to live. When I contacted EasyJet customer services and let them know the situation I just got a very matter of fact “it is not our company policy to refund flights in these circumstances” - no empathy and certainly not a company I would think many people would like to be associated with. I will never fly with this company again and would urge others not to spend money on a business with such a horrible way of dealing with its customers.

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Economy LGW - APF 06/2019

Last minute cancelations, don't book with easyJet

We booked this flight well in advance. I have never flown with easyJet and it was my first time traveling to and within Europe. Our flight was...

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Economy NAP - VCE 03/2019

What an awful service

First time on an Easyjet Plane, and it will be the last time I accept an easyJet flight, even if it is the cheapest flight available. Why? Well not...

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Economy STN - IBZ 06/2018

no gate to board made us missed a fly and rip off us last minutes tickets

We could not find the gate to board after checked in, we called them they told 15 minutes they come. We lost 4 hours no one come. They kicked us out of the air port 10 minutes before the next fly to ask us to pay for the next 5 minutes fly. How come we get a new tickets and check in security and walk to the gate for 5 minutes? the new ticket is 10 times expensive than the one we paid! What the rip off??? Never want this easyjet exist any more! Never want to see or fly with easyjet again! Terrible air fly!

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Economy LTN - CDG 03/2018
Man C.

My flight was cancelled.

I booked our holiday a few months ago and each of us was looking forward to this trip. When we arrived to the airport everything was fine.After some...

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Economy GLA - PMI 10/2017 2 reactions

Very bad experience, every flight, consistently, very bad (unless you like to be treated like cattle)

My company started to book me on easyJet (Flexi fare). What a nightmare ! I've waited 10 flights to see if things would improve... they didn't :-(...

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Economy plus LGW - CDG 10/2017


Worst airline i ever travell. Worst costumer service. They play around with you and lie you all the time. i have a flight from Paris to Nice on the 17 of July 2017. They cancelled our flight. after doing 3 hours line in customer service, Employs very rude with attitude told us they cant do nothing only next day at night the can send us in another flight. We have to buy a ticket in another airline( we need to be in Nice that day). i may the claim on line they said i will have my money back in 14 days. its been more than 2 months. i haven't receive my money yet. Call every day, no answer, send more than 30 e mail no answer. completely scams. DO NOT TRAVEL IN THIS AIRLINE. WORST EXPERIENCE I EVER HAD IN MY LIFE

Economy ORY - NCE More than 2 years
carlos salazar

I will never ever fly again if it's easy jet

Flight information, changed . Their up date was late . I wanted to carry my hand luggage on the plane but they made a big thing out of putting it in the holder . I don't feel that I have to pay my money and don't get the service that I paid for but I blame myself, if I had used BA like I normally do the then I would have got wot you pay for. And not made to feel like they are doing me a favour and black mailling me by telling me that I can't get on the flight because I have told them how I feel.

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Economy STN - AMS 08/2017
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624 traveler reviews

Overall rating

3,28 / 5
3.28 stars over 5 - Based on 86 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,47 / 5
Comfort 3,21 / 5
Costumer service 3,29 / 5
Your opinion of security 3,84 / 5
Food 2,24 / 5
Management of luggage 3,61 / 5
Comfort 3,21 / 5
Detailed ratings »

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328 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • L'avion au départ de bordeaux
  • Rencontre en pleins ciel
  • Nouvelle livrée
  • Nous venons de decoller
  • Attente du feu vert de l'équipage pour l'embarquement
  • Flight pictures #7
  • Flight pictures #8
  • 787 Thomson Airways
  • Embarquement 2 portes
  • Coucher de soleil sans supplément (non réserva le en ligne)
  • la cabine
  • Flight pictures #13
  • Pas grand monde sur le tarmac...
  • Avions à Toulouse
  • Notre piste
  • Notre
  • Black Engine :3
  • Flight pictures #19
  • Flight pictures #20
  • Flight pictures #21
  • Flight pictures #22
  • Flight pictures #23
  • Flight pictures #24
  • Safety
  • Les sièges... neufs?
  • Flight pictures #27
  • En vol
  • G-EZDY.
  • Naples
  • Embarquement
  • la vue avant le départ
  • De moins en moins de place pour les pieds, étant donner que l'on met carrément les valises a cette...
  • Flight pictures #34
  • Amérissage à Toulouse
  • Safety Card
  • Flight pictures #37
  • Descente au dessus des pyrénées
  • Arrivée à Blagnac
  • Survol des Alpes
  • Flight pictures #41
  • Prestation payante, mais de bonne qualité
  • Notre avion avant l'embarquement
  • l'arrière de l'A319
  • Flight pictures #45
  • Flight pictures #46
  • Pn en action !
  • Nice, lors de la montée
  • Flight pictures #49
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Sales  United Kingdom

Phone: 0905 821 0905 (£0.65/min)
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Is it working? 2 positiv votes 2 negativ votes
Updated on 2 November 2015 | Report a problem

Sales  France

Phone: 0820 420 315 (0.12€ par minute)
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Is it working? 1 positiv votes 6 negativ votes
Updated on 25 January 2015 | Report a problem