Air Caraibes

159 reviews - - Updated 18 hours ago
TX / FWI

They replaced our flight with one two days later then would not allow us to cancel and refund



Extremely sketchy airline. They cancelled our flight back from Paris due to "operational difficulties" and said they could only book us on a flight TWO DAYS later. They would not refund us the money for the flight even though they could not offer anything even close to what we booked.

Their customer service just sent us in circles: call this number, call back tomorrow, submit a ticket here, email this address, call this other number. The company hides behind their phone reps, having them continuously say "The company has issued a statement saying they will not refund anyone's money for the flight".

WTF, if you cancel a flight and can only replace it with a flight two days later you better give customers the opportunity to take a refund.

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Economy ORY - SFO 05/2018
mcgreave

Worst service in the Caribbean



This will be a negative review, so let me introduced myself first. I am a Canadian seasoned flyer. I travel approximately every 2 months for...

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Economy PAP - ORY More than 3 years 2 reactions 24 views
kama_z

I didn't know about them before



A nine-hour flight can seem long, but the flight crew was really warm, helpful and efficient. The meals were also good but the portions were too small for my taste.

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Economy ORY - FDF More than 3 years 1 reactions 74 views
Teledid N.

Very good flight



Even better that the departure flight since the food was better and the plane was clean. The entertainment was the same. Pretty much the same as the departure flight. The temperature was the warmer so it was less cool.

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Economy ORY - FDF More than 3 years 1 reactions 39 views
DJG

Good flight (FDF - ORY)



This was a very good flight overall because the meal was delicious and the films were great. You get the same choices on both outbound and return, so if you haven't finished watching a film you can see the rest of it: a big plus. There was a fairly generous amount of legroom and the landing was gentle.

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Economy FDF - ORY More than 3 years 2 reactions 27 views
DJG

A good flight



We boarded the plane via one of the new gangways at Martinique Aimé Césaire Airport. I was pleasantly surprised to find out that we'd be flying on an A330-300 instead of an A332. We were served a warm meal onboard just after take-off. After the meal I asked the pilot if I could visit the cockpit. He said I could, and I ended up spending half an hour in his company.

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Economy FDF - ORY More than 3 years 1 reactions 27 views
armand972

Good flight



I enjoyed this flight, as I have all the others with this airline. The food is good. The seats are comfortable and there is plenty of space. The only negative aspect is that they only change the films every two months. I've flown on four flights in the space of three weeks and I saw all the films on a single flight. I had to take my own films with me on a laptop. The cabin crew are friendly and welcoming.

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Economy plus ORY - CAY More than 3 years 1 reactions 24 views
benjicops

Just an ordinary flight, nothing more, nothing less



Fairly average amount of space. Decent, varied choice of entertainment. Meal better on the outbound flight than on the return. No complaints about...

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Economy FDF - ORY More than 3 years 24 reactions 170 views
Cyril D.

Good but standards are falling



Boarding was quick, though the waiting room was small and the food there poor.
They treated us decently on the plane; they give you a mini iPad to use during the flight.
The meal was OK but no more than that.
Take-off and landing were good; the temperature was pleasant.
By contrast, on arrival at Paris Orly the plane parked up away from the terminal so a bus was used to transfer us and the baggage took a very long time to arrive.

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Business PTP - ORY More than 3 years 2 reactions 62 views
naw971

Too bad



We chose Air Caraïbes to get to Guadeloupe, and for a reason that we learned, our plane had to be replaced by another, which had been subleased to a Portuguese charter airline.

The Portuguese crew was very nice and professional, the opposite of the two Air Caraïbes stewardesses who had boarded and then hid for the rest of the flight.
As an apology, they served us (almost) unlimited punch. On the other hand when it came to multimedia equipment, there were no individual screens (a charter plane) and the collective screens only had 4 movies with English subtitles.

Read more about « Too bad »
Economy ORY - PTP More than 3 years 2 reactions 125 views
zoreil41
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159 traveler reviews

Overall rating

3,12 / 5
3.12 stars over 5 - Based on 34 customers reviews
5 stars
18%
4
35%
3
15%
2
6%
1
26%

Ranking

28

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Ratings summary

Value (price + quality) 3,03 / 5
Comfort 2,78 / 5
Costumer service 3,22 / 5
Your opinion of security 3,75 / 5
Food 3,6 / 5
Management of luggage 3,32 / 5
Comfort 2,78 / 5
Detailed ratings »

Opinions about Air Caraibes

Author Title Rating
mcgreave They replaced our flight with one two days later then would not allow us to cancel and refund 1/5
Opinions about Air Caraibes

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57 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Arrivée à St-Domingue
  • Arrivée à Orly
  • Fromage salade dessert (service rapide demandé)
  • Tablette sur les genoux... pour manger, pas top ! Autant ne pas mettre de tablette dutout.
  • Boissons à discrétion, blanc, rouge, champagne,..etc...y compris les digestifs, pour moi c'était...
  • Excellente entrée
  • Flight pictures #8
  • Bouteilles à eau
  • Flight pictures #10
  • Plateau repas
  • Embarquement par le tarmac
  • Flight pictures #13
  • Flight pictures #14
  • Souper du soir
  • Flight pictures #16
  • Flight pictures #17
  • Petit déjeuner
  • Air caraïbes TX514
  • Flight pictures #20
  • Etat des compartiment à tablette dans un état d'hygiène et de déterioration avancé (bienvenue les...
  • Fauteuil creux/profond et très dur (ils ont été bien utilisé) : Pas confortable du tout. Au bout...
  • Flight pictures #23
  • Cabine (madras)
  • Flight pictures #25
  • Flight pictures #26
  • Flight pictures #27
  • Position sommeil
  • Flight pictures #29
  • Ecran IFE
  • Flight pictures #31
  • Et pour Madame, souris d'agneau
  • Flight pictures #33
  • Flight pictures #34
  • Flight pictures #35
  • Arrivée sur FDF
  • Presse (sur tablette)
  • Trajet de vol
  • Chewing Gum ou autre crasse collé sous la tablette et etalé... pas très hygiènique tout ça...
  • Trousse (posée sur le haut du siège avant)
  • Flight pictures #41
  • Flight pictures #42
  • Flight pictures #43
  • Flight pictures #44
  • Déjeuner du petit matin
  • Flight pictures #46
  • Avion
  • Siège
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4 contacts

Find the best way to contact your airline.

Reservation

Centrale de réservation Métropole (07h-22h)
Phone: 0820 835 835 (0.12€ / min)
Fax: +33 (0)1 47 83 47 55

Is it working? 2 positiv votes 14 negativ votes
Updated on 26 October 2017 | Report a problem

Reservation

Centrale de réservations Antilles et Guyane (07h-19h)
Phone: 0820 835 835 (0.12€ / min)

Is it working? 8 positiv votes 11 negativ votes
Updated 21 days ago | Report a problem

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