Air Caraibes

169 reviews - - Updated 6 hours ago

They replaced our flight with one two days later then would not allow us to cancel and refund

Extremely sketchy airline. They cancelled our flight back from Paris due to "operational difficulties" and said they could only book us on a flight TWO DAYS later. They would not refund us the money for the flight even though they could not offer anything even close to what we booked.

Their customer service just sent us in circles: call this number, call back tomorrow, submit a ticket here, email this address, call this other number. The company hides behind their phone reps, having them continuously say "The company has issued a statement saying they will not refund anyone's money for the flight".

WTF, if you cancel a flight and can only replace it with a flight two days later you better give customers the opportunity to take a refund.

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Economy ORY - SFO 05/2018

Worst service in the Caribbean

This will be a negative review, so let me introduced myself first. I am a Canadian seasoned flyer. I travel approximately every 2 months for...

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Economy PAP - ORY More than 3 years 3 reactions 24 views

I didn't know about them before

A nine-hour flight can seem long, but the flight crew was really warm, helpful and efficient. The meals were also good but the portions were too small for my taste.

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Economy ORY - FDF More than 3 years 1 reactions 74 views
Teledid N.

Very good flight

Even better that the departure flight since the food was better and the plane was clean. The entertainment was the same. Pretty much the same as the departure flight. The temperature was the warmer so it was less cool.

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Economy ORY - FDF More than 3 years 1 reactions 39 views

Good flight (FDF - ORY)

This was a very good flight overall because the meal was delicious and the films were great. You get the same choices on both outbound and return, so if you haven't finished watching a film you can see the rest of it: a big plus. There was a fairly generous amount of legroom and the landing was gentle.

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Economy FDF - ORY More than 3 years 2 reactions 27 views

A good flight

We boarded the plane via one of the new gangways at Martinique Aimé Césaire Airport. I was pleasantly surprised to find out that we'd be flying on an A330-300 instead of an A332. We were served a warm meal onboard just after take-off. After the meal I asked the pilot if I could visit the cockpit. He said I could, and I ended up spending half an hour in his company.

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Economy FDF - ORY More than 3 years 1 reactions 27 views

Good flight

I enjoyed this flight, as I have all the others with this airline. The food is good. The seats are comfortable and there is plenty of space. The only negative aspect is that they only change the films every two months. I've flown on four flights in the space of three weeks and I saw all the films on a single flight. I had to take my own films with me on a laptop. The cabin crew are friendly and welcoming.

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Economy plus ORY - CAY More than 3 years 1 reactions 24 views

Just an ordinary flight, nothing more, nothing less

Fairly average amount of space. Decent, varied choice of entertainment. Meal better on the outbound flight than on the return. No complaints about...

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Economy FDF - ORY More than 3 years 24 reactions 170 views
Cyril D.

Good but standards are falling

Boarding was quick, though the waiting room was small and the food there poor.
They treated us decently on the plane; they give you a mini iPad to use during the flight.
The meal was OK but no more than that.
Take-off and landing were good; the temperature was pleasant.
By contrast, on arrival at Paris Orly the plane parked up away from the terminal so a bus was used to transfer us and the baggage took a very long time to arrive.

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Business PTP - ORY More than 3 years 2 reactions 62 views

Too bad

We chose Air Caraïbes to get to Guadeloupe, and for a reason that we learned, our plane had to be replaced by another, which had been subleased to a Portuguese charter airline.

The Portuguese crew was very nice and professional, the opposite of the two Air Caraïbes stewardesses who had boarded and then hid for the rest of the flight.
As an apology, they served us (almost) unlimited punch. On the other hand when it came to multimedia equipment, there were no individual screens (a charter plane) and the collective screens only had 4 movies with English subtitles.

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Economy ORY - PTP More than 3 years 2 reactions 125 views
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169 traveler reviews

Overall rating

3,58 / 5
3.58 stars over 5 - Based on 19 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,58 / 5
Comfort 3,61 / 5
Costumer service 3,5 / 5
Your opinion of security 4,28 / 5
Food 3,43 / 5
Management of luggage 4,12 / 5
Comfort 3,61 / 5
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57 travelers pictures

Discover your next flight in pictures

  • Et pour Madame, souris d'agneau
  • Flight pictures #2
  • Flight pictures #3
  • Flight pictures #4
  • Flight pictures #5
  • Boissons à discrétion, blanc, rouge, champagne,..etc...y compris les digestifs, pour moi c'était...
  • Flight pictures #7
  • Boisson d'accueil (champagne)
  • Souper du soir
  • Arrivée à Orly
  • Trajet de vol
  • Ecran IFE
  • Excellente entrée
  • Déjeuner du petit matin
  • Trousse (posée sur le haut du siège avant)
  • Flight pictures #16
  • Siège
  • Flight pictures #18
  • Petit déjeuner
  • Flight pictures #20
  • Flight pictures #21
  • Tablette sur les genoux... pour manger, pas top ! Autant ne pas mettre de tablette dutout.
  • Flight pictures #23
  • Plateau repas
  • Flight pictures #25
  • Flight pictures #26
  • Entrée plat (service rapide demandé)
  • Flight pictures #28
  • Arrivée sur FDF
  • Flight pictures #30
  • Embarquement par le tarmac
  • Noix de St Jacques et gambas (déjà bien entamé)
  • Apéritif et menu
  • Avion
  • Air caraïbes TX514
  • Arrivée à St-Domingue
  • Flight pictures #37
  • Fauteuil creux/profond et très dur (ils ont été bien utilisé) : Pas confortable du tout. Au bout...
  • Etat des compartiment à tablette dans un état d'hygiène et de déterioration avancé (bienvenue les...
  • Flight pictures #40
  • Flight pictures #41
  • Presse (sur tablette)
  • Flight pictures #43
  • Position sommeil
  • Cabine (madras)
  • Flight pictures #46
  • Chewing Gum ou autre crasse collé sous la tablette et etalé... pas très hygiènique tout ça...
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4 contacts

Find the best way to contact your airline.


Centrale de réservation Métropole (07h-22h)
Phone: 0820 835 835 (0.12€ / min)
Fax: +33 (0)1 47 83 47 55

Is it working? 5 positiv votes 18 negativ votes
Updated 41 days ago | Report a problem


Centrale de réservations Antilles et Guyane (07h-19h)
Phone: 0820 835 835 (0.12€ / min)

Is it working? 10 positiv votes 13 negativ votes
Updated 10 days ago | Report a problem

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