Air Transat

128 reviews - - Updated 9 hours ago
TS / TSC
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128 traveler reviews

Overall rating

2,76 / 5
2.76 stars over 5 - Based on 25 customers reviews
5 stars
16%
4
24%
3
12%
2
16%
1
32%

Ranking

38

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Ratings summary

Value (price + quality) 2,8 / 5
Comfort 2,68 / 5
Costumer service 3 / 5
Your opinion of security 3,65 / 5
Food 2,41 / 5
Management of luggage 3,09 / 5
Comfort 2,68 / 5
Detailed ratings »

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Worst flight experience ever



Horrible staff and service.

I complained about the rude passenger behind me who gave me whiplash and was rewarded with dirty looks and eye rolls from flight staff I hadn't even seen yet.

Even the pilot was rude.

He called me to the cockpit after the flight and said my complaint inconvenienced him so much that he did not have time to eat during our 12 hour flight!

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Economy ATH - YYZ More than 3 years
GDee

Bad to worse



Checking was a nightmare and our vacation started with gum smacking rude checkin staff. One person in line wanted to talk to someone in charge, her...

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Reply from the airline
Economy YVR - MAN More than 3 years 4 reactions
Mao

A fair service for a fair price.



Booked a return ticket from Manchester, UK to Vancouver International for just under £400. Bit of a delay boarding at Manchester but don't know what...

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Reply from the airline
Economy MAN - YVR More than 3 years 2 reactions
StevieP

The worst airline to pay for it



Air Transit worst airline to pay $1060 for bad service I couldn't set with my friend I had to set in the back and the washroom smell all over the...

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Reply from the airline
Economy VCE - YYZ More than 3 years
Jane2doee

Will not fly with this airline again



Having flown with this airline but this last time was beyond belief. Do they really think that the new Bistro Menu is good enough for an 11hr...

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Reply from the airline
Economy YVR - LGW More than 3 years 12 reactions
Mikecaiden

Spent 50% flight on floor



The flight to Dublin was good. The flight back from Glasgow horrible. Paid over $400.00 for the extra leg room seats. We get did the extra leg room...

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Reply from the airline
Economy GLA - YYZ More than 3 years 5 reactions
Mands

Horrible customer service



If you're fortunate enough to have a flight without any hiccups - thats great. If not, and you reasonably expect to speak to someone about your...

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Reply from the airline
Economy YYZ - LGW More than 3 years 1 reactions 3 views
EvaSK

In flight amenities dreadful



I have flown many times with this airline and accept cramped conditions and basic comfort as part of the low cost airline that it is. However, my...

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Reply from the airline
Economy LGW - YYC More than 3 years 13 reactions 33 views
Debbie S.

Horrible! A trip in a sardine can in a refrigerator.



Six hours of flying on a packed plane where finding a place to put carry-on luggage was a treasure hunt. If you didn’t have the forethought or the...

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Reply from the airline
Economy YUL - CDG More than 3 years 47 views
Vang V.

Disappointing, Not Recommended at All



Two-hour delay with no food available except for juice, water and a piece of candy. The seats were very narrow and the windows were defective...

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Reply from the airline
Economy YYZ - PUJ More than 3 years 4 reactions 36 views
rachel356

46 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Flight pictures #2
  • Flight pictures #3
  • Flight pictures #4
  • Flight pictures #5
  • Mon avion au départ
  • Petit-Déjeuner
  • Films offerts
  • Couloir
  • Flight pictures #10
  • Flight pictures #11
  • Toilette (1 de 2)
  • Salle de bain
  • Dîner
  • la vue de ma place
  • Flight pictures #16
  • Le paysage
  • Flight pictures #18
  • Déjeuner
  • Espace pour les jambes
  • Flight pictures #21
  • Espace pour les jambes
  • Autre angle de l'avion
  • Flight pictures #24
  • Flight pictures #25
  • Intérieur
  • Espace pour les jambes
  • Intérieur
  • Flight pictures #29
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  • Extérieur
  • Un Air China à notre arriver
  • Flight pictures #35
  • Flight pictures #36
  • écran tactile individuel
  • Toilette (2 de 2)
  • Option Plus!
  • Cabine
  • Cabine
  • Et sa c est le vol retour.
  • en vol

3 contacts

Find the best way to contact your airline.

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In France

Vacances Transat
Département Air Transa
6, rue Truillot
94204 Ivry-sur-Seine
France
Phone: +33 (0) 825 120 248 (0,15€ ttc/min)
Email: Accessible only to connected users. Create my account

Is it working? 2 positiv votes 1 negativ votes
Updated on 4 June 2018 | Report a problem

Lost luggage

Phone: 001 514 906-0330 (poste : 4370)
Email: Accessible only to connected users. Create my account Online

Is it working? 0 positiv votes 0 negativ votes
Updated on 10 April 2014 | Report a problem

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