I’ve been on vacation with Air Transat 2 times already and this June we‘ll go on our third trip with them! It’s so much cheaper than any other airlines from my area.
So far I never had problems with them. Flights were always on time with no delays (they let us know a departure change in advance, by only 10mins) , cabin staff was friendly. Ground staff was friendly too except for that one woman who didn’t even knew I was allowed 2 suitcases so she needed to ask her colleague about that.
Food was edible (still airplane food but okay). The first time I flew air Transat they we’re providing hot meals, I got the vegetarian Asia rice. It was actually good. When we flew with them last year, we got sandwiches which weren’t bad either.
When you book Option plus you get additional snacks and drinks for free, and also you can bring two pieces of luggage (a big plus for me!) and choose your seats in advance. If you didn’t book this Option you have to pay for blankets and pillows if you want any or didn’t bring your own. Of course there are other airlines providing blankets and pillows but I think it’s disgusting regarding that those are most likely to never be washed after they were used on a previous flight.
Of course seating is cramped, what do you expect for the price? I am short, so no problem for me if the legroom is limited. If you’re tall you shouldn’t book transatlantic flights with them. Overall the seats are comfortable with an adjustable headrest.
The IFE (personal screens) is really good, you can check what movies are on your flight online or through their app. The only complaint I have is that those tv shows on the IFE are rust random episodes from random seasons... so if you’re new to a show you can’t really watch it. You can use your own headphones for the IFE and it also has a USB port for you to charge your phone. On a flight back to AMS my screen froze after watching a movie. I asked a flight attendant if she could help and she immediately did! (If this happens to you just press the „i“ Button until your screen restarts)
In conclusion I’d fly with them again (and I will).
You don’t get all the perks with Air Transat if you compare it to other (much more expensive) airlines. Pack your own food if you’re a picky eater and fill up your waterbottle after security and you should be good :)
Are you a representative of Air Transat and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!