Awful food and no comfort kit

Review of BKG about the flight Air Transat between London Gatwick and Toronto Lester B. Pearson Intl on 02/02/2017 in Economy
BKG TS / TSC LGW / YYZ

I flew from Northern Ireland to catch my flight from London Gatwick to Toronto to attend a family funeral. Firstly I was shocked that the airline did not have seat back TVs.

I had been to Toronto in October 2016 with a different airline and oh boy what a difference. I cannot believe that you are expected to pay for a blowup pillow, earphones and a small blanket!

Shame on you Air Transat... and then the food... I have a severe cheese allergy and could not believe firstly that you were only offered a soggy sandwich, but every single one had cheese in them, the vegetarian option had pesto which also has cheese so that was out as well and then to add insult the snack before landing had indeed cheese again, a slice of pizza! I told the stewart that I could not eat cheese and in fairness to him he said he would check club class to see what was available and guess what I got an apple! An apple for an 8 hour flight appalling.

The return flight offered exactly the same food, however I did get a slice of banana cake for breakfast!

Will never use this airline again and I don't think that £342 was that cheap for a flight with such awful food and cabin comfort!

I paid £350 for my flight in October with a different airline, but as I needed to be there for my brothers funeral then I was more tied to days that I could fly hence I choose Air Transat. Never again.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
3 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By BKG, about Air Transat, , close to United Kingdom
Posted online by Nicolas, on 15 February 2017, view original version
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Air Transat replied

Good morning BKG, we're really sorry to read about your recent experience with Air Transat and are sorry to also hear that you were travelling for such sad circumstances. All of the feedback you have given will be passed on to head office, but should you wish someone to get in touch with you to discuss, please email MailUK@transat.com with your contact details and a member of the customer service team will get in touch. Best wishes, Nicola_AirTransat

Air Transat replied

Good morning BKG, we're really sorry to read about your recent experience with Air Transat and are sorry to also hear that you were travelling for such sad circumstances. All of the feedback you have given will be passed on to head office, but should you wish someone to get in touch with you to discuss, please email MailUK@transat.com with your contact details and a member of the customer service team will get in touch. Best wishes, Nicola_AirTransat

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