Checking was a nightmare and our vacation started with gum smacking rude checkin staff.
One person in line wanted to talk to someone in charge, her response: we only have two hands. Great customer service... Not!
Now we're delayed because they have no plane. Bad bad bad. Never flying this airline again.
on 12 September 2016
We're really sorry to hear about your experience! Would it be possible for you to email MailUK@transat.com with some information about your experience and your booking reference so that we could look into the service issues further? Many thanks.