Bad to worse

Review of Mao about the flight Air Transat between Vancouver and Manchester on 08/09/2016 in Economy
Mao TS / TSC YVR / MAN

Checking was a nightmare and our vacation started with gum smacking rude checkin staff.

One person in line wanted to talk to someone in charge, her response: we only have two hands. Great customer service... Not!

Now we're delayed because they have no plane. Bad bad bad. Never flying this airline again.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
On board
Costumer service
1 / 5
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By Mao, about Air Transat, , close to Calgary, Alberta, Canada, via its phone
Posted online by Nicolas, on 12 September 2016, view original version
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Air Transat

Air Transat replied

on 12 September 2016

We're really sorry to hear about your experience! Would it be possible for you to email MailUK@transat.com with some information about your experience and your booking reference so that we could look into the service issues further? Many thanks.

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