In flight amenities dreadful

Review of Debbie S. about the flight Air Transat between London Gatwick and Calgary on 07/04/2016 in Economy
Debbie S. TS / TSC LGW / YYC

I have flown many times with this airline and accept cramped conditions and basic comfort as part of the low cost airline that it is.

However, my last flight was absolutely dreadful - it was fine until we got on the aircraft - no room for overhead luggage though many customers seemed to have more than the permitted number of cases and bigger sizes than stipulated.

However, the worse thing was the inflight entertainment which had a really poor selection and dated programmes and the in flight meal which has now been reduced to a choice of sandwich.

I can't eat anything with sauce, mayonnaise etc so had nothing as there was no plain option available. This was on a nine hour flight.

Tea and coffee were not served after the meal, though I was provided with a cup of coffee when I asked.

Very disappointing and not acceptable on a long haul flight! I'm afraid I won't use this airline again.

General
Overall rating
2 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
2 / 5
On board
Comfort
1 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
Food
1 / 5
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By Debbie S., about Air Transat, , close to Godalming, England, United Kingdom, via its tablet
Posted online by Nicolas, on 6 June 2016, view original version
This review has been read 33 times
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Air Transat

Air Transat replied

on 6 June 2016

Many thanks for your comment which we will share with our head office.
We are really sorry to read that your experience was not as good as expected. Can you please give us your date of flight and flight number so we can check why coffee was not offered (we confirm that this is not supposed to happen).
Concerning our meal option, we changed it in April following a Survey we did on board while testing this new offer and decided to go ahead as comments from our customers were really good. It is really different than what we had before but all products are fresh and made in Canada. We understand that you could not eat a sandwich as it contains sauce but we have a makis option. Was this offered to you ?

6 comments RSS Comments

twa replied

I have read many reviews about Air Transat and it is really putting me off booking with this company. A sandwich for a 91/2 hour flight? That is just ridiculous! Cramped seats, appalling customer service. It doesn't bode well does it? I think Air Transat seriously need to look at what they are offering and change it immediately.

Air Transat replied

Hi twa, we are taking all feedback and comments regarding the in-flight service offering on board. During a long haul flight you receive a hot or cold deli sandwich, or makis and a cookie, then later in the flight, a hot snack. If you wanted to chat to someone about the inflight experience, please do get in contact with us via our website. Many thanks, Nicola_Air Transat

Air Transat replied

Hi twa, we are taking all feedback and comments regarding the in-flight service offering on board. During a long haul flight you receive a hot or cold deli sandwich, or makis and a cookie, then later in the flight, a hot snack. If you wanted to chat to someone about the inflight experience, please do get in contact with us via our website. Many thanks, Nicola_Air Transat

Air Transat replied

Hi twa, we are taking all feedback and comments regarding the in-flight service offering on board. During a long haul flight you receive a hot or cold deli sandwich, or makis and a cookie, then later in the flight, a hot snack. If you wanted to chat to someone about the inflight experience, please do get in contact with us via our website. Many thanks, Nicola_Air Transat

Air Transat replied

Hi twa, we are taking all feedback and comments regarding the in-flight service offering on board. During a long haul flight you receive a hot or cold deli sandwich, or makis and a cookie, then later in the flight, a hot snack. If you wanted to chat to someone about the inflight experience, please do get in contact with us via our website. Many thanks, Nicola_Air Transat

Air Transat replied

Hi twa, we are taking all feedback and comments regarding the in-flight service offering on board. During a long haul flight you receive a hot or cold deli sandwich, or makis and a cookie, then later in the flight, a hot snack. If you wanted to chat to someone about the inflight experience, please do get in contact with us via our website. Many thanks, Nicola_Air Transat

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