The flight departed & arrived on time. We have flown on many budget flights, to the US, Mexico, Barbados & the UK.
This one could only be described as being herded onto the cattle wagon, no good morning, sir, madam. Just go ahead turn left, your seat is on the right, no smiles, no friendly welcome.
The cabin crew were nothing but curt & surly for the next eleven hours & forty minutes.
We did not expect a major amount of room, the legroom was adequate, the elbow room was limited, that's okay this is a budget airline. When the meal was served it all came at once, starter, main, sweet, wine & coffee all together on a table 30 X 20cms. Very little time was given to eat this meal. Getting it out of the packaging proved to be very difficult without sending the wine or coffee flying into your lap or over a fellow passenger. Before we had finished the main course we were being asked for the trash to be dumped into a bag the cabin crew were taking through the cabin. Then the crew disappeared. What were they doing. As if they had no time to serve the people who are paying their wages. We asked for a glass of water to take our medication, sorry to disturb you but is very important to us. After a wait of about 15 minutes the water arrived & was offered in a very begrudging manner. Overall the attitude of the cabin crew on this flight su**ed, if we could fly to Vancouver on Ryanair or Easyjet we would choose them everytime.
Messages from the captain, minimal.
Temperature was very comfortable for the whole flight.
Check-in at Gatwick, down in the pit with the rest of the animals.
The return flight to Gatwick was not any better, thank God it was shorter, nine hours & five minutes.
We will not be flying with Air Transat again under any circumstances.
Malcolm & Diana T***s.
Mazarron, Murcia, Spain.
on 12 June 2014
Good morning Malcom and Diana and many thanks for your e-mail. We are very surprised to read your Air Transat experience as we mostly have very good returns from our customers. It seems that you departed from the UK, we would suggest you to write to the customer relation department in order for them to be able to know what happened during that flight and to advise people that are concerned. If you bought your tickets in the UK, please write to firstname.lastname@example.org, we will also forward them your e-mail.