Air Transat

111 reviews - - Updated 6 hours ago
TS / TSC

No Responsibility When Things Go Wrong



We booked Air Transat for our London trip. Knowing it was a budget airline we went in knowing what to expect (sort of). First off, the seating...

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Comment from the airline
Economy LGW - YYC New 3 reactions
Romuloux

Awful food and no comfort kit



I flew from Northern Ireland to catch my flight from London Gatwick to Toronto to attend a family funeral. Firstly I was shocked that the airline...

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Comment from the airline
Economy LGW - YYZ 02/2017 4 reactions
BKG

Terrible cabin staff



I could say that overall air transat is just Ok.

But my last trip I faced with rude, unprofessional and discourteous actions from cabin staff service.

It is very long story how he behaved and treated me and other passengers during the flight, especially when he was asked to provide his business card in order to write a complain on him upon our arrival.

Luckily some passengers decided not to stay away and delivered their complains to the Senior

Management in order to protect other passengers in future and as i have heard that person is now under suspension in this company. Hope it will never happen again.

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Economy plus YYZ - CUN 12/2016
AnnL

Not recommended cheap flight but not worth it



No one at the desk to check in. They just sell a ticket on line and you never catch them again to put you in flight.

There was a delay of more than an hour for going flight.

Not professional personel. They have not enough personel and those who are working does not seems to have any training for customer service.

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Economy YYC - YVR 11/2016
Jongolo

Worst flight experience ever



Horrible staff and service.

I complained about the rude passenger behind me who gave me whiplash and was rewarded with dirty looks and eye rolls from flight staff I hadn't even seen yet.

Even the pilot was rude.

He called me to the cockpit after the flight and said my complaint inconvenienced him so much that he did not have time to eat during our 12 hour flight!

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Economy ATH - YYZ 09/2016
GDee

Bad to worse



Checking was a nightmare and our vacation started with gum smacking rude checkin staff. One person in line wanted to talk to someone in charge, her...

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Reply from the airline
Economy YVR - MAN 09/2016 3 reactions
Mao

A fair service for a fair price.



Booked a return ticket from Manchester, UK to Vancouver International for just under £400. Bit of a delay boarding at Manchester but don't know what...

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Reply from the airline
Economy MAN - YVR 06/2016 2 reactions
StevieP

The worst airline to pay for it



Air Transit worst airline to pay $1060 for bad service I couldn't set with my friend I had to set in the back and the washroom smell all over the...

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Reply from the airline
Economy VCE - YYZ 07/2016
Jane2doee

Will not fly with this airline again



Having flown with this airline but this last time was beyond belief. Do they really think that the new Bistro Menu is good enough for an 11hr...

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Reply from the airline
Economy YVR - LGW 06/2016 12 reactions
Mikecaiden

Spent 50% flight on floor



The flight to Dublin was good. The flight back from Glasgow horrible. Paid over $400.00 for the extra leg room seats. We get did the extra leg room...

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Reply from the airline
Economy GLA - YYZ 06/2016 5 reactions
Mands
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111 traveler reviews

Overall rating

2,7 / 5
2.7 stars over 5 - Based on 43 customers reviews
5 stars
12%
4
16%
3
28%
2
19%
1
26%

Ranking

62

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Ratings summary

Value (price + quality) 2,91 / 5
Comfort 2,38 / 5
Costumer service 3,02 / 5
Your opinion of security 3,38 / 5
Food 2,03 / 5
Management of luggage 3,11 / 5
Comfort 2,38 / 5
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In France

Vacances Transat
Département Air Transa
6, rue Truillot
94204 Ivry-sur-Seine
France
Phone: +33 (0) 825 120 248 (0,15€ ttc/min)
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 1 negativ votes
Updated on 12 September 2014 | Report a problem

Lost luggage

Phone: 001 514 906-0330 (poste : 4370)
Email: Accessible only to connected users. Create my account Online

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Updated on 10 April 2014 | Report a problem

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