Air Transat

129 reviews - - Updated 8 hours ago

Rude, Unprofessional, Believe the Customer is always wrong

Booked trip to Varadero, Cuba for Dec 9th, 2019 return Dec 16th, 2019 Wheelchair request as cannot walk distance, causes extreme pain due to rare...

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Economy VRA - YYZ 12/2019

Forget the terrible seats and food - the customer service is in a league of it's own awfulness

I can truly say that in my 38 years of life, Transat wins as one worst customer service experiences of my life. I tried to speak to someone at the...

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Economy YUL - LGW 12/2018 1 reactions

Nightmare Experience

My husband and I were in Lisbon, Portugal this past summer to celebrate our 30th anniversary. Our departure time was 9am on August 3rd and we were...

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Economy LIS - YYZ 08/2018 1 reactions

Flight home a disaster

I flew to Punta Cana exited about my very long waited vacation after 2.5yrs. The first day there I was ill and spent time in hospital at Punta Cana...

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Economy YYZ - PUJ 04/2018 1 reactions

A great start to an amazing vacation

I’ve been on vacation with Air Transat 2 times already and this June we‘ll go on our third trip with them! It’s so much cheaper than any other...

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Economy AMS - YVR More than 3 years 1 reactions

quality down, passengers treated as cattle, flight TS 2131-13Jan2017

Like hell ! We woke up by 6am to be ready for 11am flight. Verified early in the morning if flight is on time . It was on time . Drove calmly back...

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Economy YYZ - FLL More than 2 years 2 reactions

A reasonable experience let down by catering

I have seen reviews posted over a year ago highlighting the poor food but having just experienced a return trip between London and Vancouver, I have...

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Economy plus LGW - YVR More than 2 years 8 reactions

No Responsibility When Things Go Wrong

We booked Air Transat for our London trip. Knowing it was a budget airline we went in knowing what to expect (sort of). First off, the seating...

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Comment from the airline
Economy LGW - YYC More than 2 years 6 reactions

Awful food and no comfort kit

I flew from Northern Ireland to catch my flight from London Gatwick to Toronto to attend a family funeral. Firstly I was shocked that the airline...

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Comment from the airline
Economy LGW - YYZ More than 2 years 6 reactions

Terrible cabin staff

I could say that overall air transat is just Ok.

But my last trip I faced with rude, unprofessional and discourteous actions from cabin staff service.

It is very long story how he behaved and treated me and other passengers during the flight, especially when he was asked to provide his business card in order to write a complain on him upon our arrival.

Luckily some passengers decided not to stay away and delivered their complains to the Senior

Management in order to protect other passengers in future and as i have heard that person is now under suspension in this company. Hope it will never happen again.

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Economy plus YYZ - CUN More than 3 years
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129 traveler reviews

Overall rating

2,77 / 5
2.77 stars over 5 - Based on 26 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,81 / 5
Comfort 2,61 / 5
Costumer service 2,92 / 5
Your opinion of security 3,63 / 5
Food 2,41 / 5
Management of luggage 3 / 5
Comfort 2,61 / 5
Detailed ratings »

Opinions about Air Transat

Author Title Rating
Messmer Nightmare Experience 2/5
Lori Rude, Unprofessional, Believe the Customer is always wrong 3/5
Opinions about Air Transat

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46 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Cabine
  • Flight pictures #3
  • Le paysage
  • Flight pictures #5
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  • Flight pictures #7
  • Toilette (2 de 2)
  • Autre angle de l'avion
  • Flight pictures #10
  • écran tactile individuel
  • Cabine
  • Intérieur
  • Espace pour les jambes
  • Salle de bain
  • la vue de ma place
  • Flight pictures #17
  • Couloir
  • Flight pictures #19
  • Espace pour les jambes
  • Un Air China à notre arriver
  • Flight pictures #22
  • Déjeuner
  • Option Plus!
  • Films offerts
  • Flight pictures #26
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  • Petit-Déjeuner
  • Flight pictures #30
  • Espace pour les jambes
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  • Extérieur
  • Mon avion au départ
  • Flight pictures #36
  • Dîner
  • Toilette (1 de 2)
  • Et sa c est le vol retour.
  • en vol
  • Intérieur
  • Flight pictures #42
  • Flight pictures #43

3 contacts

Find the best way to contact your airline.

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In France

Vacances Transat
Département Air Transa
6, rue Truillot
94204 Ivry-sur-Seine
Phone: +33 (0) 825 120 248 (0,15€ ttc/min)
Email: Accessible only to connected users. Create my account

Is it working? 2 positiv votes 1 negativ votes
Updated on 4 June 2018 | Report a problem

Lost luggage

Phone: 001 514 906-0330 (poste : 4370)
Email: Accessible only to connected users. Create my account Online

Is it working? 0 positiv votes 0 negativ votes
Updated on 10 April 2014 | Report a problem

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