Air Transat

128 reviews - - Updated 17 hours ago

Forget the terrible seats and food - the customer service is in a league of it's own awfulness

I can truly say that in my 38 years of life, Transat wins as one worst customer service experiences of my life. I tried to speak to someone at the...

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Economy YUL - LGW 12/2018 1 reactions

Nightmare Experience

My husband and I were in Lisbon, Portugal this past summer to celebrate our 30th anniversary. Our departure time was 9am on August 3rd and we were...

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Economy LIS - YYZ 08/2018 1 reactions

Flight home a disaster

I flew to Punta Cana exited about my very long waited vacation after 2.5yrs. The first day there I was ill and spent time in hospital at Punta Cana...

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Economy YYZ - PUJ 04/2018 1 reactions

A great start to an amazing vacation

I’ve been on vacation with Air Transat 2 times already and this June we‘ll go on our third trip with them! It’s so much cheaper than any other...

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Economy AMS - YVR More than 3 years 1 reactions

quality down, passengers treated as cattle, flight TS 2131-13Jan2017

Like hell ! We woke up by 6am to be ready for 11am flight. Verified early in the morning if flight is on time . It was on time . Drove calmly back...

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Economy YYZ - FLL 01/2018 2 reactions

A reasonable experience let down by catering

I have seen reviews posted over a year ago highlighting the poor food but having just experienced a return trip between London and Vancouver, I have...

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Economy plus LGW - YVR More than 2 years 8 reactions

No Responsibility When Things Go Wrong

We booked Air Transat for our London trip. Knowing it was a budget airline we went in knowing what to expect (sort of). First off, the seating...

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Comment from the airline
Economy LGW - YYC More than 2 years 6 reactions

Awful food and no comfort kit

I flew from Northern Ireland to catch my flight from London Gatwick to Toronto to attend a family funeral. Firstly I was shocked that the airline...

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Comment from the airline
Economy LGW - YYZ More than 2 years 6 reactions

Terrible cabin staff

I could say that overall air transat is just Ok.

But my last trip I faced with rude, unprofessional and discourteous actions from cabin staff service.

It is very long story how he behaved and treated me and other passengers during the flight, especially when he was asked to provide his business card in order to write a complain on him upon our arrival.

Luckily some passengers decided not to stay away and delivered their complains to the Senior

Management in order to protect other passengers in future and as i have heard that person is now under suspension in this company. Hope it will never happen again.

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Economy plus YYZ - CUN More than 2 years

Not recommended cheap flight but not worth it

No one at the desk to check in. They just sell a ticket on line and you never catch them again to put you in flight.

There was a delay of more than an hour for going flight.

Not professional personel. They have not enough personel and those who are working does not seems to have any training for customer service.

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Economy YYC - YVR More than 2 years
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128 traveler reviews

Overall rating

2,67 / 5
2.67 stars over 5 - Based on 27 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,7 / 5
Comfort 2,67 / 5
Costumer service 2,85 / 5
Your opinion of security 3,56 / 5
Food 2,38 / 5
Management of luggage 2,92 / 5
Comfort 2,67 / 5
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46 travelers pictures

Discover your next flight in pictures

  • Films offerts
  • Petit-Déjeuner
  • Dîner
  • Flight pictures #4
  • Option Plus!
  • Espace pour les jambes
  • Un Air China à notre arriver
  • Intérieur
  • la vue de ma place
  • Salle de bain
  • Flight pictures #11
  • Flight pictures #12
  • Flight pictures #13
  • Intérieur
  • Mon avion au départ
  • Déjeuner
  • Flight pictures #17
  • Flight pictures #18
  • Cabine
  • Cabine
  • Extérieur
  • Flight pictures #22
  • Et sa c est le vol retour.
  • Flight pictures #24
  • Flight pictures #25
  • Flight pictures #26
  • Espace pour les jambes
  • Couloir
  • Toilette (2 de 2)
  • Le paysage
  • Flight pictures #31
  • Flight pictures #32
  • Flight pictures #33
  • Toilette (1 de 2)
  • écran tactile individuel
  • Flight pictures #36
  • Flight pictures #37
  • Flight pictures #38
  • Autre angle de l'avion
  • en vol
  • Flight pictures #41
  • Flight pictures #42
  • Espace pour les jambes

3 contacts

Find the best way to contact your airline.

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In France

Vacances Transat
Département Air Transa
6, rue Truillot
94204 Ivry-sur-Seine
Phone: +33 (0) 825 120 248 (0,15€ ttc/min)
Email: Accessible only to connected users. Create my account

Is it working? 2 positiv votes 1 negativ votes
Updated on 4 June 2018 | Report a problem

Lost luggage

Phone: 001 514 906-0330 (poste : 4370)
Email: Accessible only to connected users. Create my account Online

Is it working? 0 positiv votes 0 negativ votes
Updated on 10 April 2014 | Report a problem

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