Air Transat

130 reviews - - Updated 3 hours ago

Une compagnie d’escrocs

Je ne vais même pas décrire le vol.
J’ai pris un aller retour Paris Montreal du 26 décembre au 6 juin.
Le vol retour, bien évidemment n’a pas été fait en raison du coronavirus. Ce n’est pas leur faute. Par contre ces pourris m’ont offert un bon d’achat de 136 euros alors que j’ai payé 550 euros l’aller et retour. Ils me disent que c’est le prix du retour non effectué. Si je veux un vol retour, je dois rajouter 350 euros car ils ont décidé de profiter de la crise du coronavirus. Je leur ai demandé un remboursement car j’ai pu trouver un vol de rapatriement payant. Ils refusent et me disent qu’ils le mettent à mon crédit. Je serais Canadien, je pourrais m’en resservir. Mais moi j’habite en France et si je veux profiter de leur misérable geste, je dois retourner au Canada. Ce n’est pas dans mes plans. Au Canada, ils sont en ce moment très décriés car ils refusent de rembourser. C’est honteux.

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Economy YUL - CDG New 2 reactions

Rude, Unprofessional, Believe the Customer is always wrong

Booked trip to Varadero, Cuba for Dec 9th, 2019 return Dec 16th, 2019 Wheelchair request as cannot walk distance, causes extreme pain due to rare...

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Economy VRA - YYZ 12/2019

Forget the terrible seats and food - the customer service is in a league of it's own awfulness

I can truly say that in my 38 years of life, Transat wins as one worst customer service experiences of my life. I tried to speak to someone at the...

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Economy YUL - LGW 12/2018 1 reactions

Nightmare Experience

My husband and I were in Lisbon, Portugal this past summer to celebrate our 30th anniversary. Our departure time was 9am on August 3rd and we were...

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Economy LIS - YYZ 08/2018 1 reactions

Flight home a disaster

I flew to Punta Cana exited about my very long waited vacation after 2.5yrs. The first day there I was ill and spent time in hospital at Punta Cana...

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Economy YYZ - PUJ More than 2 years 1 reactions

A great start to an amazing vacation

I’ve been on vacation with Air Transat 2 times already and this June we‘ll go on our third trip with them! It’s so much cheaper than any other...

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Economy AMS - YVR More than 3 years 1 reactions

quality down, passengers treated as cattle, flight TS 2131-13Jan2017

Like hell ! We woke up by 6am to be ready for 11am flight. Verified early in the morning if flight is on time . It was on time . Drove calmly back...

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Economy YYZ - FLL More than 2 years 2 reactions

A reasonable experience let down by catering

I have seen reviews posted over a year ago highlighting the poor food but having just experienced a return trip between London and Vancouver, I have...

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Economy plus LGW - YVR More than 2 years 8 reactions

No Responsibility When Things Go Wrong

We booked Air Transat for our London trip. Knowing it was a budget airline we went in knowing what to expect (sort of). First off, the seating...

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Comment from the airline
Economy LGW - YYC More than 2 years 6 reactions

Awful food and no comfort kit

I flew from Northern Ireland to catch my flight from London Gatwick to Toronto to attend a family funeral. Firstly I was shocked that the airline...

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Comment from the airline
Economy LGW - YYZ More than 3 years 6 reactions
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130 traveler reviews

Overall rating

2,67 / 5
2.67 stars over 5 - Based on 21 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,71 / 5
Comfort 2,44 / 5
Costumer service 2,8 / 5
Your opinion of security 3,47 / 5
Food 2,59 / 5
Management of luggage 2,89 / 5
Comfort 2,44 / 5
Detailed ratings »

Opinions about Air Transat

Author Title Rating
Tartofraises Une compagnie d’escrocs 1/5
Messmer Nightmare Experience 2/5
Lori Rude, Unprofessional, Believe the Customer is always wrong 3/5
Opinions about Air Transat

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46 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Option Plus!
  • Flight pictures #3
  • Flight pictures #4
  • Couloir
  • Flight pictures #6
  • Flight pictures #7
  • Un Air China à notre arriver
  • Toilette (2 de 2)
  • Déjeuner
  • Flight pictures #11
  • Cabine
  • Flight pictures #13
  • Flight pictures #14
  • Flight pictures #15
  • Intérieur
  • Espace pour les jambes
  • Flight pictures #18
  • Espace pour les jambes
  • Le paysage
  • Dîner
  • Toilette (1 de 2)
  • en vol
  • Flight pictures #24
  • Petit-Déjeuner
  • Extérieur
  • Autre angle de l'avion
  • écran tactile individuel
  • Intérieur
  • Flight pictures #30
  • Cabine
  • Films offerts
  • Flight pictures #33
  • Et sa c est le vol retour.
  • Salle de bain
  • Flight pictures #36
  • la vue de ma place
  • Espace pour les jambes
  • Flight pictures #39
  • Flight pictures #40
  • Mon avion au départ
  • Flight pictures #42
  • Flight pictures #43

3 contacts

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In France

Vacances Transat
Département Air Transa
6, rue Truillot
94204 Ivry-sur-Seine
Phone: +33 (0) 825 120 248 (0,15€ ttc/min)
Email: Accessible only to connected users. Create my account

Is it working? 2 positiv votes 1 negativ votes
Updated on 4 June 2018 | Report a problem

Lost luggage

Phone: 001 514 906-0330 (poste : 4370)
Email: Accessible only to connected users. Create my account Online

Is it working? 0 positiv votes 0 negativ votes
Updated on 10 April 2014 | Report a problem

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