TAP Air Portugal

212 reviews - - Updated 12 hours ago
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212 traveler reviews

Overall rating

2,94 / 5
2.94 stars over 5 - Based on 47 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,13 / 5
Comfort 3,37 / 5
Costumer service 3,26 / 5
Your opinion of security 3,67 / 5
Food 3,27 / 5
Management of luggage 3,39 / 5
Comfort 3,37 / 5
Detailed ratings »

Opinions about TAP Air Portugal

Author Title Rating
klemi Shitty problem solution by TAP 2/5
Opinions about TAP Air Portugal

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Flight cancellation and difficult situation

I was coming from Sal, in Cape Verde, and was going to Luxembourg.
After flying for one night, I found out that the flight to Luxembourg had been cancelled because the crew had not been informed.
After that, an over 200-meter long line (I have pictures) formed in front of the “connection” counters–only two attendants were there.
The flight from Lisbon to Lyon had also been canceled for no reason!
After two hours, they informed us that we would have to spend the night there. There were people with babies who could not get access to their luggage….
At 11 a.m., there was a change: they announced a flight to Brussels to 4 p.m. and a bus transfer to Luxembourg.
We finally arrived in Luxembourg at 12:30 a.m.

Thank you, TAP, for these cascading cancellations!

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Economy LIS - LUX More than 3 years 3 reactions 160 views

The best airline to make you late

When I booked my flight, directly on TAP’s website, I had already had a bad experience with this airline two months earlier. Due to a departure from...

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Economy DKR - MRS More than 3 years 10 reactions 796 views

The longest flight of my life

Left Funchal on time, 10:30 am, on an Airbus A320. Landing was perfect. My wife and I had a little time to grab a snack before our next flight...

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Economy FNC - BOD More than 3 years 2 reactions 240 views

A great flight (LIS - FNC)

After a two-hour layover in Lisbon we found ourselves onboard an Airbus A330 that seemed brand new. The inside was clean and the seats were...

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Economy LIS - FNC More than 3 years 1 reactions 232 views

The flight took a little longer than expected, but it was very good

A high quality flight, but it had some problems with punctuality.
When it comes to quality, the flight was perfect (takeoff and landing were great, the temperature inside the plane was ideal, and boarding went without a hassle).
However, boarding was delayed, which caused the plane to be late and we arrived in Brussels one hour behind schedule.

Well, it was not too bad, we were returning from our vacations (flight from Seville to Lisbon, and from Lisbon to Brussels), but it was probably not very good for the business travelers (if there were any).

A short wait for the bags, as usual, but nothing to complain about.

I would recommend TAP for every flight to or from Portugal for their great price/quality ratio.

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Economy LIS - BRU More than 3 years 1 reactions 301 views

Very satisfied

Roundtrip from Marseille to New York, passing by Lisbon.
This was my first flight with TAP and I honestly have no complaints. They were on time and the bags came along. The airplane was a new A330. I was in a comfortable economy class seat with enough legroom (I am 1.75m tall).
In-flight service was great. The meal was honest, the flight attendants were very nice, and, above all, spoke French! TAP had the best-priced tickets when I booked my trip.

So, on my next trip, I won’t hesitate to fly with TAP again….

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Economy LIS - EWR More than 3 years 12 reactions 824 views

A great flight!

The flight went well, despite some turbulence—but, well, it’s not important. I was in an Airbus A320. The seats were in leather, which I don’t...

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Economy GVA - LIS More than 3 years 22 reactions 1,2k views
Alexandre M.

Vol à l'heure

Départ Orly-Lisbonne et Lisbonne-Funchal
Vol dans un A320 et A310. Espace "classique" des sièges. Collation distribuée avec bossson le tout "gratuit", ce qui se perd de plus en plus. Personnel agréable et à l'écoute.
Quelques informations en vol pour nous situer.
L'enregistrement, embarquement rapide.
Aller et retour très ponctuels, avec même quelques minutes d'avance au retour à Orly mais obligation d'attendre la place réservée pour l'avion...
Nous recommandons la compagnie portugaise.

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Economy ORY - FNC 03/2019

114 travelers pictures

Discover your next flight in pictures

  • Mag de la TAP
  • Flight pictures #2
  • Flight pictures #3
  • On arrive en Scandinavie.
  • Personne derrière moi...
  • Flight pictures #6
  • Flight pictures #7
  • Pleins de destinations vers le Brésil
  • Garé à côté d'un Lufthansa , comme l'année dernière
  • On sort de la brume
  • Billet
  • Dans petit déjeuner il y a surtout "PETIT"
  • Flight pictures #13
  • La cabine , désolé pour la photo mais je prend des photos discrètement
  • Pitch très bon même avec l'inclinaison baisser au max
  • Flight pictures #16
  • L'autre moitié de la rangée, que pour moi aussi.
  • Flight pictures #18
  • Flight pictures #19
  • Notre 320 de 17 ans
  • Le quartier de Benfica au fond, près du Estadio da Luz.
  • Repas OPO ORY : un rappel de l'aller
  • Funchal sous les nuages
  • Flight pictures #24
  • Flight pictures #25
  • Collation FNC OPO : bis repetita
  • Plateau repas servis durant le vol
  • Le siège, assez vieux, mais confortable.
  • Petit-déjeuner servis à bord
  • Flight pictures #30
  • Notre avion , A319 immatriculée CS-TTM
  • Départ
  • Arriver
  • Flight pictures #34
  • Pitch 1m75
  • Collation petit déjeuner
  • Flight pictures #37
  • Flight pictures #38
  • Personne pour garree l'avion , le commandant de bord fait une annonce en disant en portugais et...
  • Vue extérieure depuis la cabine de Lisbonne
  • Flight pictures #41
  • La flotte actuelle de la TAP, qui va être renouvelée d'ici peu.
  • En quittant Madeira...
  • Nuage au dessus de la France
  • Siège TAP
  • Carte de vol
  • Finnair à Funchal
  • Flight pictures #48
  • Flight pictures #49
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6 contacts

Find the best way to contact your airline.

In France

Tap Portugal
CS 40222
75427 Paris Cedex
Phone: 0810 810 823
Fax: 01 45 08 70 02
Email: Accessible only to connected users. Create my account Online

Is it working? 1 positiv votes 4 negativ votes
Updated on 29 August 2017 | Report a problem

Lost luggage  France

Phone: +351 707 205 700

Is it working? 0 positiv votes 2 negativ votes
Updated on 21 August 2017 | Report a problem

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