Horrible Airline!!

Review of Cman about the flight TAP Air Portugal between Faro and Toronto Lester B. Pearson Intl on 08/08/2019 in Economy

TAP cancelled our flight from Faro to Lisbon without notice! They just cancelled and offered No solution or option. We were forced to take a taxi for 400 Euro to Lisbon to catch our connecting flight. That was also cancelled on us but not after they checked our luggage. After many hours of arguing with staff to get us back on our originally paid flight they got us a seat on it after telling us it was all booked. Once we took off on the flight I noticed well over 10 empty seats in my section alone, not sure why TAP staff insisted flight was sold out and we couldn't board. Ince we got home we noticed that TAP lost our luggage and it was not with us on our flight. This airline staff assured us to contact the website on the card they gave us and that we would be reimbursed for our cancelled flight and expenses. We have been home almost 2 weeks now, and after sending TAP over 10 emails they have yet to reply back. This airline is nothing but a bunch of crooks!! Take people's money for flights and then cancels the flights and never reimburses money back. This is criminal and wrong. I won't be caught dead boarding a TAP flight ever again!

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
1 / 5
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By Cman, about TAP Air Portugal, , via its phone
Posted online by admin, on 19 August 2019, view original version
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