Review of Rug about the flight TAP Air Portugal Tp831 between Rome Fiumicino and Lisbon on 10/10/2014 in Economy
Note: This review is about an experience that happened more than 3 years ago.

it is not clear how such a company can have the monopoly to and from Brazil !!!!!! Parties on October 10 flight from Rome with tap vector but White with a three-hour delay, the three-hour delay spent in the air and no one would give information about the delay. Once in Lisbon on tap for flight fortaleza was already lost, you do not understand then why not have delayed the flight. In Lisbon, we were offered the solution to reaching fortaleza the next day is not a direct flight, as booked, but with a flight to Sao Paulo and then set off for fortaleza. Total 7 hours anymore. After the request to know when the direct flight was available they tell us that perhaps it was for the Monday but we could not accommodate in the hotel because I sabotage the Lisbon and Sunday is full, but as !!!!!! In the end we opted for a return to Rome. We were up at the airport and in the evening we realized that this way of doing it is customary for the tap. Always overbooked flights and then a flight out of two of these problems. The desk is the only tap coda.Le always with people at the desk are not very sociable and bothered by any question or request. At the end turn out to be arrogant and arrogant. In reclaim our rights tell us that they do not want to hear reasons we only write by e-mail, customer service desk at this tap, absurd !!!!!! I'm never flying more with Tap but can not understand how a European company can harass their customers in this way without any organ europo them penalties. My advice, simple, do not travel with tap and if you remember that after two or three hours, the airline must pay you compensation from 150 to 600 euro for the delay and the mode of application is very simple. Just subscribe to the role because at the Justice of the Peace of Rome, if started from there, everything online, and tap Legal cintatteranno you for sure, because it already happened to an agreement out of court. Remember ..... with this company inefficiencies are all agenda was then recollect your rights.

Overall rating
1 / 5
Value (price + quality)
1 / 5
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By Rug, about TAP Air Portugal, , close to Italy, via its tablet
Posted online by Florian de What The Flight, on 12 October 2014, view original version
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