TAP Air Portugal

206 reviews - - Updated on 13 November 2018

Don't fly TAP

Worst service I've ever experienced! First the flight was overbooked, then they offer money (a credit card) and a new flight for the next day...

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Economy LIS - LHR 10/2017
Catarina Schedel

Is a bad flight company don't trust to their web site ! Is a fake company

Is a VERY bad company ! Nobody care about the guest! They are unpolite with any education. We arrived at airport 2 hours before the departure. We...

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Economy LIS - MXP 09/2017

Never again!

The flights were on time and pretty comfortable since there were only about twenty passengers going to Dakar. Aside from that positive point, the...

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Economy GVA - DKR More than 3 years 16 reactions 353 views

Very good flight for a one-week vacation

This was a good flight, as is often the case with TAP Portugal. The seats had enough room, as in the reviews that I've showed you previously. There was in-flight entertainment (television), magazines etc. and a good meal (sandwich, drinks, etc.), and pleasant cabin temperature (although when we entered the cabin it was hot). The announcements were made by the pilot. Check-in was long but our luggage was well treated. The takeoff was 5 minutes late but we arrived in Oporto early. The flight crew was very friendly and professional. We routinely take TAP since the quality of service was excellent and this airline is reliable (7th in the world). I'm sorry I don't have a photo, but I'll have one for the return flight, I promise.

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Economy ORY - OPO More than 3 years 3 reactions 178 views


it is not clear how such a company can have the monopoly to and from Brazil !!!!!! Parties on October 10 flight from Rome with tap vector but White...

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Economy FCO - LIS More than 3 years 3 reactions 17 views

No suitcases when we arrived in Lisbon

30/07/14 The plane was a small one, seating 49, and the stewardesses were nice and could speak French. When we arrived in Lisbon, our suitcases...

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Economy MRS - LIS More than 3 years 5 reactions 118 views
derdy 54

To be avoided

Takeoff was delayed and then it took another 12 hours to get back to Paris after a U-turn and another landing in Lisbon following a mechanical problem.

They gave us very few information and only in Portuguese. Fortunately, other passengers translated it to us.

The airline handled the situation according to the European legislation (we were taken to a hotel and transferred to the first flight of the following day).

Considering that our outward flight had already had a delay of two hours, we will avoid this airline.

There were no problems on our previous trip with Transavia….

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Economy LIS - CDG More than 3 years 4 reactions 112 views
patricia france

Watch out for the crooks

We booked a Paris-Lisbon roundtrip that was immediately debited. Six days later, the flight was canceled with no explanations, we were just told to...

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Economy ORY - LIS More than 3 years 7 reactions 123 views

Flight cancellation and difficult situation

I was coming from Sal, in Cape Verde, and was going to Luxembourg.
After flying for one night, I found out that the flight to Luxembourg had been cancelled because the crew had not been informed.
After that, an over 200-meter long line (I have pictures) formed in front of the “connection” counters–only two attendants were there.
The flight from Lisbon to Lyon had also been canceled for no reason!
After two hours, they informed us that we would have to spend the night there. There were people with babies who could not get access to their luggage….
At 11 a.m., there was a change: they announced a flight to Brussels to 4 p.m. and a bus transfer to Luxembourg.
We finally arrived in Luxembourg at 12:30 a.m.

Thank you, TAP, for these cascading cancellations!

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Economy LIS - LUX More than 3 years 3 reactions 160 views
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206 traveler reviews

Overall rating

2,98 / 5
2.98 stars over 5 - Based on 54 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,17 / 5
Comfort 3,39 / 5
Costumer service 3,2 / 5
Your opinion of security 3,66 / 5
Food 3,2 / 5
Management of luggage 3,49 / 5
Comfort 3,39 / 5
Detailed ratings »

Opinions about TAP Air Portugal

Author Title Rating
Gastem Is a bad flight company don't trust to their web site ! Is a fake company 1/5
Cmkenny Absolutely unbelievably bad customer service 1/5
Opinions about TAP Air Portugal

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114 travelers pictures

Discover your next flight in pictures

  • Mag de la TAP
  • Flight pictures #2
  • Pleins de destinations vers le Brésil
  • TP477 LAD > LIS
  • Aéroport de Lisbonne cs-toe
  • Flight pictures #6
  • Aéroport Sal Amilcar Cabral avant décollage
  • Avant embarquement A321 Lisbonne.
  • Embarquement au large
  • Personne derrière moi...
  • Flight pictures #11
  • Flight pictures #12
  • La flotte actuelle de la TAP, qui va être renouvelée d'ici peu.
  • Petit-déjeuner servis à bord
  • Funchal sous les étoiles
  • Billet
  • Flight pictures #17
  • Finnair à Funchal
  • Flight pictures #19
  • Flight pictures #20
  • Collation LIS FNC : pas beau et pas bon
  • En quittant Madeira...
  • Flight pictures #23
  • Café
  • Flight pictures #25
  • Flight pictures #26
  • Arriver
  • Flight pictures #28
  • Flight pictures #29
  • Espace jambe assez convenable.
  • Nuage au dessus de la France
  • Garé à côté d'un Lufthansa , comme l'année dernière
  • Flight pictures #33
  • Pitch 1m75
  • Flight pictures #35
  • Pitch très bon même avec l'inclinaison baisser au max
  • Boeing 737 RYANAIR
  • Dans petit déjeuner il y a surtout "PETIT"
  • On arrive en Scandinavie.
  • Siège TAP
  • Funchal sous le soleil
  • Flight pictures #42
  • Flight pictures #43
  • L'Ile de Ré
  • Bonne appétit !
  • Funchal sous les nuages
  • La sublime vue en plein milieu du vol.
  • Flight pictures #48
  • Flight pictures #49
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6 contacts

Find the best way to contact your airline.

In France

Tap Portugal
CS 40222
75427 Paris Cedex
Phone: 0810 810 823
Fax: 01 45 08 70 02
Email: Accessible only to connected users. Create my account Online

Is it working? 1 positiv votes 4 negativ votes
Updated on 29 August 2017 | Report a problem

Lost luggage  France

Phone: +351 707 205 700

Is it working? 0 positiv votes 2 negativ votes
Updated on 21 August 2017 | Report a problem

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