Lost my luggage at 13 days now.

Review of JanaL about the flight Turkish Airlines between Vienna and Ankara on 31/10/2019 in Economy
JanaL TK / THY VIE / ESB

Flight was average. Staff were helpful and friendly. End of this direct flight both my and my 2 yo sons suitcase went missing. I am a Pregnant mother with a 2 yo. With no clothing for me or my son, we are going on 13 days now. Few people from Turkish Airlines have been helpful. Vienna airport staff verified the bag was loaded on my flight.

The suitcase was either rerouted and or disappeared into thin air. If they find our suitcase I’ll let you know but it is not looking good for us. Think hard before booking a flight.

General
Overall rating
2 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
1 / 5
On board
Comfort
3 / 5
Costumer service
3 / 5
Your opinion of security
2 / 5
Food
3 / 5
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By JanaL, about Turkish Airlines, , via its phone
Posted online by admin, 34 days ago, view original version
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