Turkish Airlines

201 reviews - - Updated 10 hours ago

Lost my luggage at 13 days now.

Flight was average. Staff were helpful and friendly. End of this direct flight both my and my 2 yo sons suitcase went missing. I am a Pregnant mother with a 2 yo. With no clothing for me or my son, we are going on 13 days now. Few people from Turkish Airlines have been helpful. Vienna airport staff verified the bag was loaded on my flight.

The suitcase was either rerouted and or disappeared into thin air. If they find our suitcase I’ll let you know but it is not looking good for us. Think hard before booking a flight.

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Economy VIE - ESB 10/2019

Terrible airline

Rude crew, treated me very rudely and not fairly. I didn't have extra weight and I showed her my medication bag.
She weighted our carry bags and there wasn't any extra weight at all!

The two small carry bags weight was 15 kg only in total for me and my daughter! She said to me rudely you have to pay for 5 kilos or I will let the plane leave without you!

She closed the door and told me I will let the airplane leave without you. She told me rudely throw 5 kilos of your new cloths and I let you go to the plane!

She let us throw our food that we just bought from the airport on the floor that has a 5 kilo as she said!

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Economy LHR - IST 10/2019
Adam GH


always late. they have no value for the passengers times & schedules & responsibilities. even though they know very well that those domestic flights are mostly connecting to other flights & mains of transportation. today i missed my other transportation bcuz of their delay. 55 minutes late from dallaman even though its such a quiet & unbusy airport. & only 5minutes before flying the pilot speaks that we r taking off after 5minutes. no opology, no explanation, nothing. boarding time was ,as usual, the flying time. i can't stand it anymore. rudeness & carelessness. the should be qualified to transport sheeps, not humans.

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Economy DLM - SAW 09/2018
Hana H.

A nightmare I want to quickly forget.

I had a very traumatic experience with Turkish Airlines. My nightmare started when I missed my connecting flight from Turkey going to Dubai. The...

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Business IAH - DXB 02/2018

A wonderful experience

I don't oftentimes feel comfortable when flying, but had an overall excellent experience with Turkish Airlines. There was a lot of room on the...

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Economy JFK - IST More than 2 years


The flight was quite good: clean cabin, polite personnel, comfortable seats, nice meal (two types of dishes on your choice). Good entertainment onboard (cood collection of video, incl. new movies and cartoons). Check-In was quick and unproblematic. Take off and landing were quite normal.

Read more about « Good! »
Economy IST - NUE More than 2 years


The flight was quite good: clean cabin, polite personnel, comfortable seats, nice snacks. Check-In was quick and unproblematic. Take off and landing were quite normal.

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Economy KBP - IST More than 2 years

A very calm and excellent flight

My seat was very good, legroom very nice.

No entertainment and tv.

I had a very good airbus A320 flight to Istanbul.

Meal very nice and service 8/10.

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Economy MAN - IST More than 3 years

Worst airline ever

Ticket Sales employees and crew members are rude, poor in dealing with customers and their English is terrible.

They don't hesitate giving you false information just to get rid of you when they don't know how to deal with unexpected situations like delayed or cancelled flights.

Seats and inflight entertainment are just the same as lots of airlines.

I have no idea how meals are as I booked a special meal that they forgot to carry on board. Luggage service is awful, they lost all of my three baggage.

They cancelled my flight two times, the third one was overbooked, the next one was delayed.

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Economy BLQ - LAX More than 3 years
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201 traveler reviews

Overall rating

3,51 / 5
3.51 stars over 5 - Based on 41 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,34 / 5
Comfort 3,37 / 5
Costumer service 3,63 / 5
Your opinion of security 3,86 / 5
Food 3,75 / 5
Management of luggage 3,84 / 5
Comfort 3,37 / 5
Detailed ratings »

Opinions about Turkish Airlines

Author Title Rating
Adam GH Terrible airline 1/5
JanaL Lost my luggage at 13 days now. 2/5
Opinions about Turkish Airlines

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