Racist and clueless staff - deny boarding with 2 young kids because they think only a white person can be French

Review of MC626 about the flight Thai Airways Intl between Kuala Lumpur and Bangkok on 18/05/2017 in Economy
MC626 TG / THA KUL / BKK

In all my years of travel across all continents I have never come across such a racist and clueless airline staff.

I was travelling with 8 my 5 & years old kids From Kuala Lumpur to Bangkok with onwards flights from Bangkok to Paris. My children and I are French national of African descent. To our utter shock and honor we were denied boarding and left stranded in an foreign airport because all 6 staff members at the boarding gate check in counter could not believe that black people could possibly be French.

We lost in excess of USD 4,000 and when trying to reach Thai Airways to refund our tickets money we were told we would need to claim from the travel agent. How unbelievably stupid can staff in an airline that deal with international travel be.

They mercilessly mocked my children for claiming to be French nationals and literally confiscated our passports with the intent to destroy them!!! How can such a thing happen. Videos and photos available.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5

Flight pictures

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By MC626, about Thai Airways Intl, , close to Dugny, Île-de-France, France
Posted online by admin, 29 days ago, view original version
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