127 reviews - - Updated 10 hours ago
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127 traveler reviews

Overall rating

3,07 / 5
3.07 stars over 5 - Based on 30 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,2 / 5
Comfort 3,03 / 5
Costumer service 3,32 / 5
Your opinion of security 3,86 / 5
Food 2,67 / 5
Management of luggage 3,27 / 5
Comfort 3,03 / 5
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A plane left 24 hours early, without notice

At the end of an enjoyable trip in Bulgaria, on Saturday morning I check my flight status on the Jetairfly website. Originally scheduled for the following night (Sunday at 12:25 am), I first think that it was delayed by a few hours (it was posted for 2:30 am).

All of a sudden, I realize that, in fact, the plane had left early in the morning before I had even woken up, and without ever being informed by the airline or travel agency.

Everyone blamed someone else. Whatever the case may be, I had intentionally created an account on the Jetairfly website to receive information about my flight, but I didn’t receive any alerts.
Jetairfly didn’t want to hear anything about it.

I had to pay for another flight.

Since there, despite my numerous attempts to follow up, no news from their “customer service.” Low cost without any respect for travelers: unacceptable.

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Economy VAR - BRU More than 3 years 5 reactions 153 views

Airline to be avoid

Airline informed us they changed flight time by more than twelve hours (later) without any consideration for passengers engagements/obligations...

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Economy BJV - BRU More than 3 years 8 reactions 78 views

Excellent flight

Excellent flight between Olbia and Paris CDG The plane was a 737-800, registration number OO-JAU (1.5 years old) The seats were also quite new and...

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Economy OLB - CDG More than 3 years 16 reactions 446 views

A very good flight (CDG - OLB)

A pleasant trip between Paris CDG and Olbia. This flight lasted about 1 hour and 30 minutes, and was on a Boeing 737-800 registered OO-JPT (7...

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Economy CDG - OLB More than 3 years 3 reactions 77 views

Very good flight...

Pleasant service, appropriate for a no low-cost airline

Check-in and boarding at Brussels pleasant and unproblematic.
The flight was great (and it's someone who gets stressed on planes telling you that!).
The meals onboard are free, frequent, and better than with a normal airline such as Air France.
Basic levels of comfort, of course, though we were lucky enough to have empty seats so we could stretch out our legs.
The cabin crew were nice and professional.
On the other hand, there was no entertainment onboard, though personally I prefer to pay a lot less for my ticket, even if that means taking my iPad and a book with me.
Punctuality: no complaints.
A big black mark, however, for the check-in on the return leg: the airline's American contractor, which manages the check-in, is quite simply incompetent and utterly disorganised.

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Economy BRU - MIA More than 3 years 152 reactions 478 views

Warning: a ripoff

On May 16, 2014, I ordered two Marrakesh/Brussels tickets (round trip), for May 25, 2014, from the official Jetairfly website. On May 22, 2014, a...

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Economy RAK - BRU More than 3 years 4 reactions 322 views

One to ban, at all costs!

This is an airline that needs to be blacklisted! I received an email announcing my flight had been cancelled (non-refundable as well!) two days before my plane was due to depart. The only option it gave me was to catch a flight six hours later than my original one, going to a different airport!
Customer services couldn't be contacted, and I haven't heard anything back at all since. I had to get another ticket; that's an additional cost of €80, which they obviously don't mind.
I will NEVER use them again.

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Economy PMI - BRU More than 3 years 16 reactions 369 views

S***** airline and no-quality service

Always late. You always have to expect to depart one hour after the scheduled time.

They change the time of their flights with no regard to their clients. In my case, they changed the date on my flight, which went from 07/22 at 10:50 a.m. to 07/23 at 2:15 a.m. I was traveling alone with a baby and would arrive at Casablanca at 3:40, so no problems for the airline, even if I didn't acknowledge receipt of their e-mail informing of the change of time.

When I sent my complaint to their customer service, the only answer I got was: you have accepted the terms and conditions of purchase, so there is nothing that we can do about your complaint.

This will very well be my second (with a one-hour delay on my first flight) and last time flying with this s***** airline.

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Economy ETZ - CMN More than 3 years 11 reactions 197 views

Very nice flight

I have been traveling to the Caribbean with Jetair for the past eight years, and for the past eight years their service hasn't stopped getting...

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Economy CUN - BRU More than 3 years 42 reactions 1,4k views


We arrived at the Prague airport 1h30min before takeoff. Check-in for the flight was done on time. Later, the screen indicated that the flight was delayed. We waited without any info. Later, they finally provided us with the information that there was a technical problem. They estimated that the flight would be at 11:15 am (instead of 9:40 am). Around 11:15 am, the plane, a B737-800 (OO-JAX), arrived. We boarded and then took off around 11h50 am. As an apology Jetairfly provided us with free coffee or tea.

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Economy PRG - CRL More than 3 years 4 reactions 84 views

67 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Vue de mon siège à la fin de l'embarquement
  • Flight pictures #3
  • Cabine
  • Flight pictures #5
  • La cabine
  • Flight pictures #7
  • Notre avion dans la nuit
  • Flight pictures #9
  • Vu sur l'avant de la cabine
  • La carte sécurité, je n'avais pas mes cartes "
  • Vu sur la côte de la mer rouge un tour avant d'atterrir
  • En-cas
  • Flight pictures #14
  • Notre repas du soir
  • Flight pictures #16
  • Flight pictures #17
  • Grèce
  • Littérature
  • Embarquement
  • Atterrissage matinal
  • B737
  • Notre avion
  • "avions" (ou plutôt épaves) Air Mali
  • L'avion !
  • C'est pas la grande chaleur
  • Cabine
  • Beaucoup de places sur se vol
  • La cabine
  • Flight pictures #30
  • Ce n'est pas la place qui manque ^^
  • Flight pictures #32
  • Canadairs
  • Bon vol!
  • Flight pictures #35
  • Autre vue
  • Encore l'avion :)
  • Aéroport de Nice
  • Temps de vol
  • Flight pictures #40
  • Flight pictures #41
  • Flight pictures #42
  • Flight pictures #43
  • Flight pictures #44
  • Écrans au plafond
  • Vérif Bagage
  • Flight pictures #47
  • Flight pictures #48
  • Le cockpit (de loin)
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