Warning: a ripoff

Review of Terreetmoto about the flight Jetairfly between Marrakesh and Brussels on 28/05/2014 in Economy
Terreetmoto TB / JAF RAK / BRU
Note: This review is about an experience that happened more than 3 years ago.

On May 16, 2014, I ordered two Marrakesh/Brussels tickets (round trip), for May 25, 2014, from the official Jetairfly website.

On May 22, 2014, a message from Jetairfly customer service told me that I hadn't paid yet due to a problem.

I looked at my bank account and saw that the amount had been debited from my account to Jetairfly, which exactly matched my order.

I immediately e-mailed customer service, attaching scans of proof of my payment.

After receiving my e-mail, a marketing person called me and explained that a bug was possible and I had to re-reserve the two flights (at a higher price). The person told me that they would be able to see the double payment only at the end of the month, which was May 31, 2014, and assured me that the higher payment would be reimbursed.

I made the second reservation with total peace of mind.
For two months, I haven't been able to reach this person despite many attempts. I advise being extremely careful when dealing with this airline.

As for in-flight service, check-in was done with courtesy and speed. The flight attendants were attentive. There were no serious delays, and the luggage arrived just as we were leaving the security check by the border police.

Overall rating
2 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
4 / 5
On board
3 / 5
Costumer service
4 / 5
Your opinion of security
4 / 5
3 / 5
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By Terreetmoto, about Jetairfly, , close to Morocco, via its tablet
Posted online by HappyFlight, on 28 July 2014
This review has been read 322 times
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This review is also available in French.

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