worst service and support from staff as we were not allowed to board the flight

Review of dalu about the flight Aeroflot between Moscow Sheremetye and Delhi on 18/06/2018 in Economy
dalu SU / AFL SVO / DEL

Hi,
Am Dalu Baburaj, Myself & My friends namely
• Anand
• Aravind
• Aswin
recently made a trip to Russia for the FIFA World Cup 2018. Our tickets were booked in your airlines ie Aeroflot airlines from Moscow ie Sheremetyevo International Airport to Delhi ie Indira Gandhi International Airport on 18th June 2018. The flight was scheduled to depart at 7.05 PM on 18th of June 2018.

We had done the boarding and security check-in by 5.00 PM and were waiting for the gates to be open. Once the gates were open due to rush we had to wait in the lounge and we reached the gates when the attendant announced the final call. The attendant named Michael was doing something on the computer and was not letting us in saying that the bus has left the place. The bus was staying in front of us and he was not letting us in. He asked us to walk out and closed the gate saying that we are late by 1 minute.
We were asked to walk out through the exit door and were not told what to do next. We approached the Aeroflot office in the Airport and we faced very rude behaviour from the lady with black hair who was in duty on 18th June 2018 in between 20.00 pm – 22.00pm. This lady was also rude at the FIFA volunteers and even they have registered a complaint against her to their senior officials.
We took the help of the FIFA volunteers and with their help, we had a talk with the deputy manager of the airport and received the baggage which was loaded in the aircraft, from there we came to know that our loaded baggage was offloaded from the aircraft and the aircraft departed after 19.30 PM.
We were asked to book another ticket and the reason provided for the same was that we were late by 1 Minute which was totally absurd as we were there at the boarding gates at the final call. We had connecting flights from Delhi and all the bookings were cancelled and we had to rebook another flight via Dubai to Cochin with a layover of 6 hours that too without the meal.

I had to spend additional money for the lodging, ticket from Moscow to Cochin and from there to Bengaluru and even for the food, just because of the rough attitude and EGO of the gate attendant named Michael towards the foreigners.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By dalu, about Aeroflot, , close to Malappuram, Kerala, India
Posted online by admin, on 23 June 2018, view original version
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