51 reviews - - Updated 3 hours ago
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51 traveler reviews

Overall rating

2,96 / 5
2.96 stars over 5 - Based on 23 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,26 / 5
Comfort 3,1 / 5
Costumer service 3 / 5
Your opinion of security 3,33 / 5
Food 2,52 / 5
Management of luggage 2,83 / 5
Comfort 3,1 / 5
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Mixed review

I flew from JFK - SVO - VCE.

The airplane was like a normal airplane. Nothing to really write home about.

I will tell you that they lost my luggage and it was no where to be found. They couldn't track it on the computer or anything. They said it disappeared.

Flight attendants were very grumpy.

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Economy JFK - SVO 05/2016

As usual top of the top.

I can only mention again and again same statement.

New aircraft, top service, competent crew, excellent service from check-in to landing, competitive prices compared to West European players. A growing company.

For this flight my language has been delayed at Shanghai arrival. Aeroflot paid first needs I have to buy, without any discussion.

Back flight on Feb. 14th was on the same scale without delayed language. As long Aeroflot is at this level, I don’t see any reason to change company.

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Business ZRH - PVG 02/2016

Not bad

Aeroflot is an excellent choice to go to Mongolia from France since it's fast (compared to Air China, which made us go through Beijing) and not that expensive.

The planes (1 from CDG to SVO and 1 from SVO to ULN) were no longer young but still flawless. The flight crew was very nice and attentive, always ready to provide service. The food wasn't exceptional, but we were on an airplane.

The only little glitch was the lack of entertainment in economy class (no individual screens), and when there's nothing to occupy you it makes the trip feel longer.

Despite that, I'm ready to take this airline again, and I recommend it.

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Economy CDG - ULN 09/2015 1 views

A truly reliable airline with a professional staff

After having several experiences with it, I can say that Aeroflot is proving itself to be a very good airline that is continuously improving.

Recent equipment, clean, a professional, pleasant crew and bathrooms that remained clean all the way to the end of the flight (Moscow-Petropavlovsk to Kamchatka). The schedules were reliable and there were no problems with baggage delivery and checked baggage at the baggage claim had its check-in references).

The food was good and absolutely comparable to that of other airlines (in a rather surprising way considering the hype surrounding French cuisine, AEROFLOT can absolutely hold its own against Air France).

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Economy SVO - PKC 07/2015 3 reactions 42 views

A pleasant flight from Moscow to Amsterdam

Welcomed by a friendly and attentive staff. The "space+" seats were appreciated for the legroom but vision was limited to the very small window of...

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Economy SVO - AMS 08/2015 1 reactions 38 views

Pleasant trip

The BCN-SVO flight was very pleasant in terms of onboard comfort.

The space between the seats was about average for an airline and the incline was adequate.

The onboard entertainment was average.
The meal was a little lacking in terms of quality, but not terrible.

Although personnel were a bit chilly, the service was adequate.
The flight was on time and the disembarkation was quick.

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Economy BCN - SVO 07/2015 2 reactions 36 views


Good service, a good flight. Little information. Only one beverage served. The meal was neither better nor worse than on any other economy class airline. A normal quick trip nothing more, nothing less.
I thought I would be able to have some vodka :) but no . . . just a small glass of Italian white wine. The plane was an Airbus A320.

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Economy CDG - SVO 07/2015 1 reactions 46 views

A disgrace!

Over the course of both the outbound and return legs of this flight we experienced every negative incident you could possibly imagine happening with an airline! STEER WELL CLEAR!
- flight cancelled without warning
- flight delayed
- lost baggage
- kept at the airport due to being on the waiting list, without knowing when we'd be departing.

And on top of all this, the Aeroflot staff were as unpleasant as can be. We spent eight hours waiting in the transit zone without knowing what was going to happen to us. Not a single member of staff wanted to speak to us, nor provide us with a glass of water even!

The holidays were ruined. This is an airline to steer well clear of! It's disgraceful to treat people in this way!

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Economy CDG - HAV More than 2 years 2 reactions 63 views


The flight was delayed for more than 30 minutes with no explanation offered by the crew, just apologies when we arrived at destination.

The onboard meal was mediocre and lacking in taste. The omelette resembled an egg pudding.

The check-in at SVO via SkyPriority involved a 20 minute wait. There was no in-flight entertainment, just the wait for the flight to arrive at destination.

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Economy SVO - CDG 04/2015 1 reactions 58 views

Back to work in China

I took aeroflot for my flight back to China and the seat where pretty confortable. The entertainement were very good with plenty of movies and the usb plug is a great idea to recharge the power bank or phone before arriving. The air conditioning were well set and we didn't feel too cold even wearing a short pant. The PNC had a correct english even if it is sometimes hard to understand. Nothing to say about the service to check-in and boarding, it is totally common.

Read more about « Back to work in China »
Economy SVO - HKG More than 2 years 1 reactions 4 views

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  • Mer de nuages
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  • mouais moais
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  • De l'Aeroflot
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  • En final
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  • Très jolie livrée
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