Services falling

Review of Benji972 about the flight Corsair ss 940 between Paris Orly and Fort De France on 23/12/2013 in Economy
Benji972 SS / CRL ORY / FDF
Note: This review is about an experience that happened more than 3 years ago.

For a 1,300 Euro ticket in economy class (PAR/FDF), I must say that I was disappointed by Corsair, whom I was very used to, most notably in the times of the B747 at the start of the airline!

09.15 flight, wedged between two passengers. We have lost with the A330 the little space that we had with the B747.

The meal was alright but the snack before its arrival was a disgrace: 2 little cookies with the circumference of a 2 Euro coin each and a hot drink!

The crew... One senses that the instinct for service is not inborn in the majority of the staff!
One positive note, the choice of films... when the tablet wishes to work properly.

Finally, on the Antilles, the prices are always so high but the service on board and the baggage allowances are falling!

The return flight was done through Air Caraibes... And I noticed the difference!

Overall rating
3 / 5
Value (price + quality)
1 / 5
On board
2 / 5
Costumer service
1 / 5
Your opinion of security
4 / 5
3 / 5

Flight pictures

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By Benji972, about Corsair, , close to France
Posted online by HappyFlight, on 14 January 2014
This review has been read 440 times
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This review is also available in French.


Corsair replied

on 15 January 2014

Cher client,

Nous avons pris note de votre mécontentement concernant les prestations lors de votre vol entre Paris et Fort-de-France.

Sans douter de votre ressenti nous en sommes néanmoins étonnés car depuis le changement de toutes nos cabines et l’arrivée de nos airbus neufs, notre clientèle est très positive quant à la qualité de service apportée. Nous avons dé densifié nos cabines, nous nous sommes dotés d'écrans individuels modernes avec un large choix de divertissements et avons revu l’ensemble de nos prestations servies à bord.

La satisfaction de nos clients est un engagement permanent de notre compagnie, c’est pourquoi nous avons transmis vos remarques au service concerné afin que des améliorations soient apportées.

Nous vous remercions de nous avoir fait part de vos remarques et espérons avoir l’occasion de regagner votre confiance lors d’un prochain voyage.

Le service client de Corsair.

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