Brussels Airlines

166 reviews - - Updated 3 hours ago
SN / BEL
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166 traveler reviews

Overall rating

2,55 / 5
2.55 stars over 5 - Based on 85 customers reviews
5 stars
16%
4
14%
3
19%
2
9%
1
41%

Ranking

68

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Ratings summary

Value (price + quality) 2,73 / 5
Comfort 3,07 / 5
Costumer service 2,85 / 5
Your opinion of security 3,52 / 5
Food 2,79 / 5
Management of luggage 2,69 / 5
Comfort 3,07 / 5
Detailed ratings »

Opinions about Brussels Airlines

Author Title Rating
lionel1977 New Year's Flight 4/5
lionel1977 1st Flight of the Year and it was Delayed 3/5
MIM pathetic experience 1/5
Opinions about Brussels Airlines

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Vol retour



Après une semaine à Vienne et avoir visité et avoir entendu parler de Sisi, les vacances sont finies. Mon vol SN2906 partant à 18:05.

Après avoir fait mon check-in online sur mon téléphone, j'ai pris le train et une fois arrivé à l’aéroport je suis passé par la sécurité directement et prêt à embarquer. J'ai voulu acheter un porte clé à l’aéroport qui m'a coûter 10 euros, une arnaque mais j'avais oublié d’acheter des porte clés donc je l'ai acheté. Conseil : n'achetez pas de souvenir à l’aéroport !

Mon vol est arrivé en retard de 15 minutes, j'ai eu peur car j'avais une connexion pour Birmingham 1 heure plus tard mais l'avion est arrivé et nous avons embarqué pas longtemps après. L'embarquement s'est fait vite.

Décollage sous la pluie. Nous sommes arrivés en retard à Bruxelles, je suis sorti le plus vite possible pour pouvoir prendre mon vol.

Pas d’écran pour suivre le vol. Dommage.

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Economy VIE - BRU 12/2015
pichaya78

Comfortable.



I took this flight as a continuation of my flight from Birmingham. I arrived at the Brussels airport on time at 12:20 pm. My flight to Vienna was...

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Economy BRU - VIE 12/2015 1 reactions 7 views
pichaya78

Small Plane.



I took flight SN2038 leaving from Birmingham at 10:30 and going to Brussels. This was the first time I'd taken a European flight on Star...

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Economy BHX - BRU 12/2015 5 views
pichaya78

Worst experience so far



The Brussels airlines are extremely disorganised. I had a short connection and there was a slight delay of my flight and I had to walk for 40 minutes to my gate, and the airlines did not inform the connecting flight.

The gate closed 5 minutes before I arrived and they refused to let me in. There was only 1 person at the help desk, and she was very slow. No pass was given to me to make my way to another gate faster, and the staff were extremely indifferent.

I would not recommend to use these airlines ever, and I'd suggest to avoid Brussels airport for connections in general.

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Economy GVA - BRU 06/2016
nn233

1st Flight of the Year and it was Delayed



This flight was bringing us to Switzerland. I was surprised to find such an unsmiling crew on boarding. Once on board, the crew seemed tired from...

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Economy BRU - GVA 01/2016 137 views
lionel1977

New Year's Flight



Departure for Brussels to celebrate New Year's. Boarding at GVA was very fast and went by without problems. As always, the ground crew was cheerful...

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Economy GVA - BRU 12/2015 73 views
lionel1977

Too fast for the airline



My trip consisted of 2 (short) trips, from Billund to Brussels, and from Brussels to Toulouse. Therefore I was a but unsecure, whenever the luggage were to be automatically transported to the new plane or not, so I asked at check in and also I did in Brussel.

However when I arrived in Toulouse, there were no luggage. After waiting in line for approx an hour with all the others who were missing luggage, I recieved the message that it probably still were in Brussels airport, and it would arrive in Toulouse 24 hours later.

All though it did arrive in the evening and everything were good again. Concerning the flight; it was all right but a bit cold in the cabin

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Economy BLL - TLS More than 2 years 2 views
Kasper M.

An excellent flight



I was lucky enough to discover SN's long-haul service and I was not disappointed. An A330-200 (OO-SFU) made the flight that day. The crew was very...

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Economy BRU - IAD More than 2 years 2 reactions 144 views
cptolive

A terrible flight and my luggage was stolen



The comfort was standard for economy class. The selection of movies was good, but the welcome was not friendly. My luggage had been opened and a lot of stuff was stolen, and as of now I haven't gotten a response from the airline.

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Economy BRU - FIH More than 2 years 24 views
ganesh1

Perfect flight



This was a very good flight from Brussels to Faro. It had a lot of legroom and the seats were comfortable. It was possible to buy a snacks and beverages. We took off a little late because the baggage conveyor belt at the Brussels airport wasn't working—a delay that we almost made up for during the flight. The temperature in the cabin was perfect: 73° F. Check-in was fast even though the conveyor belt wasn't working. Our luggage arrived in good shape. The flight crew was friendly and very pleasant.
In short, this was a very good flight.

Read more about « Perfect flight »
Economy BRU - FAO More than 2 years 2 reactions 23 views
antoineb

122 travelers pictures

Discover your next flight in pictures

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  • Au dessus des Alpes
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  • Pendant le vol, au dessus des nuages.
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7 contacts

Find the best way to contact your airline.

Sales  France

Phone: +32 (0)2 723 23 62 (Appel vers la Belgique)

Is it working? 12 positiv votes 21 negativ votes
Updated on 4 July 2017 | Report a problem

Reservation  Belgium

Phone: 0902 51 600 (€0,750 par minute (€0,051 à la réponse))

Is it working? 6 positiv votes 14 negativ votes
Updated on 17 August 2017 | Report a problem

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