Brussels Airlines

175 reviews - - Updated 2 hours ago
SN / BEL
Write your review

175 traveler reviews

Overall rating

2,54 / 5
2.54 stars over 5 - Based on 91 customers reviews
5 stars
15%
4
16%
3
18%
2
8%
1
43%

Ranking

65

Compare

Ratings summary

Value (price + quality) 2,7 / 5
Comfort 3,01 / 5
Costumer service 2,85 / 5
Your opinion of security 3,5 / 5
Food 2,79 / 5
Management of luggage 2,75 / 5
Comfort 3,01 / 5
Detailed ratings »

Opinions about Brussels Airlines

Author Title Rating
RosaT Delayed flight from Brussels for twenty four hours 1/5
MIM pathetic experience 1/5
1ste DIRTY CABINS AND TERRIBLE CUSTOMER SERVICE 1/5
Opinions about Brussels Airlines

order by Date  - Rate  - Interest

filter by 

A disappoint experience with Brussel Airlines



I had an excellent trip from Toronto to Belgium, airhostess and crew as nice from Toronto to Belgium with great service.

However, the trip from Belgium to Accra on Brussel Airlines flight 277 on July 9, 2016 and return on flight 278 on August 6, 2015 were the most horrible flight I had ever had.

The crew were very disrespectful. The washroom in the plane was dirty and smelling with no tissue paper right from the beginning of the flights when I went to use the washroom. The plane was smelling and dirty in the cabin.

The services were horrible and the air hostess pretend they could not speak English anytime passengers ask for their assistance. I am wondering if the same airline should have 2 different level of services for their America-Europe trip and that for their Europe-Africa trips.

I will advise the authorities to find out how the same airline can offer a good service on one leg of the trip and horrible service on the other.

I don't advise anyone to use Brussel Airlines from Europe to Africa. Thank you.

Read more about « A disappoint experience with... »
Economy ACC - BRU 07/2016
HAC

Seems usual to miss the connecting flights



We travelled from Stockholm to Lisbon through Brussels and back. The departure time was not kept with the planes to Brussels in both directions. We managed to catch the connection towards Lisbon but our baggage did not.

They lost our baggage and did not find it for a day. On the way back we missed the connection and had to wait two more hours to get home.

There was very little compensation for our lost time and I did not feel that the Airline cared about our experience. We were upset.

Read more about « Seems usual to miss the... »
Economy BMA - LIS 06/2016
nagyjani

Vol retour



Après une semaine à Vienne et avoir visité et avoir entendu parler de Sisi, les vacances sont finies. Mon vol SN2906 partant à 18:05.

Après avoir fait mon check-in online sur mon téléphone, j'ai pris le train et une fois arrivé à l’aéroport je suis passé par la sécurité directement et prêt à embarquer. J'ai voulu acheter un porte clé à l’aéroport qui m'a coûter 10 euros, une arnaque mais j'avais oublié d’acheter des porte clés donc je l'ai acheté. Conseil : n'achetez pas de souvenir à l’aéroport !

Mon vol est arrivé en retard de 15 minutes, j'ai eu peur car j'avais une connexion pour Birmingham 1 heure plus tard mais l'avion est arrivé et nous avons embarqué pas longtemps après. L'embarquement s'est fait vite.

Décollage sous la pluie. Nous sommes arrivés en retard à Bruxelles, je suis sorti le plus vite possible pour pouvoir prendre mon vol.

Pas d’écran pour suivre le vol. Dommage.

Read more about « Vol retour »
Economy VIE - BRU More than 2 years
pichaya78

Comfortable.



I took this flight as a continuation of my flight from Birmingham. I arrived at the Brussels airport on time at 12:20 pm. My flight to Vienna was...

Read more about « Comfortable. »
Economy BRU - VIE More than 2 years 1 reactions 7 views
pichaya78

Small Plane.



I took flight SN2038 leaving from Birmingham at 10:30 and going to Brussels. This was the first time I'd taken a European flight on Star...

Read more about « Small Plane. »
Economy BHX - BRU More than 2 years 5 views
pichaya78

Worst experience so far



The Brussels airlines are extremely disorganised. I had a short connection and there was a slight delay of my flight and I had to walk for 40 minutes to my gate, and the airlines did not inform the connecting flight.

The gate closed 5 minutes before I arrived and they refused to let me in. There was only 1 person at the help desk, and she was very slow. No pass was given to me to make my way to another gate faster, and the staff were extremely indifferent.

I would not recommend to use these airlines ever, and I'd suggest to avoid Brussels airport for connections in general.

Read more about « Worst experience so far »
Economy GVA - BRU 06/2016
nn233

1st Flight of the Year and it was Delayed



This flight was bringing us to Switzerland. I was surprised to find such an unsmiling crew on boarding. Once on board, the crew seemed tired from...

Read more about « 1st Flight of the Year and... »
Economy BRU - GVA More than 2 years 137 views
lionel1977

New Year's Flight



Departure for Brussels to celebrate New Year's. Boarding at GVA was very fast and went by without problems. As always, the ground crew was cheerful...

Read more about « New Year's Flight »
Economy GVA - BRU More than 2 years 73 views
lionel1977

Too fast for the airline



My trip consisted of 2 (short) trips, from Billund to Brussels, and from Brussels to Toulouse. Therefore I was a but unsecure, whenever the luggage were to be automatically transported to the new plane or not, so I asked at check in and also I did in Brussel.

However when I arrived in Toulouse, there were no luggage. After waiting in line for approx an hour with all the others who were missing luggage, I recieved the message that it probably still were in Brussels airport, and it would arrive in Toulouse 24 hours later.

All though it did arrive in the evening and everything were good again. Concerning the flight; it was all right but a bit cold in the cabin

Read more about « Too fast for the airline »
Economy BLL - TLS More than 2 years 2 views
Kasper M.

An excellent flight



I was lucky enough to discover SN's long-haul service and I was not disappointed. An A330-200 (OO-SFU) made the flight that day. The crew was very...

Read more about « An excellent flight »
Economy BRU - IAD More than 2 years 2 reactions 144 views
cptolive

122 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Flight pictures #2
  • Flight pictures #3
  • Flight pictures #4
  • Flight pictures #5
  • Flight pictures #6
  • Petit goûter
  • Flight pictures #8
  • Flight pictures #9
  • Flight pictures #10
  • Flight pictures #11
  • Flight pictures #12
  • Flight pictures #13
  • Flight pictures #14
  • Flight pictures #15
  • Flight pictures #16
  • Photo de la tablette
  • Flight pictures #18
  • Flight pictures #19
  • Flight pictures #20
  • Flight pictures #21
  • Flight pictures #22
  • Flight pictures #23
  • Flight pictures #24
  • Flight pictures #25
  • Flight pictures #26
  • Flight pictures #27
  • Flight pictures #28
  • Flight pictures #29
  • Flight pictures #30
  • Flight pictures #31
  • Flight pictures #32
  • Flight pictures #33
  • Délicieux et copieux repas
  • Flight pictures #35
  • Flight pictures #36
  • Flight pictures #37
  • Flight pictures #38
  • Flight pictures #39
  • Flight pictures #40
  • Flight pictures #41
  • Flight pictures #42
  • Flight pictures #43
  • Flight pictures #44
  • Flight pictures #45
More »

7 contacts

Find the best way to contact your airline.

Sales  France

Phone: +32 (0)2 723 23 62 (Appel vers la Belgique)

Is it working? 13 positiv votes 21 negativ votes
Updated 36 days ago | Report a problem

Reservation  Belgium

Phone: 0902 51 600 (€0,750 par minute (€0,051 à la réponse))

Is it working? 6 positiv votes 15 negativ votes
Updated 19 days ago | Report a problem

More »