LOST LUGGAGE, DELAYS, NO CUSTOMER SERVICE

Review of JLL23 about the flight Brussels Airlines between New York Jfk and Tel Aviv on 08/01/2018 in Economy
JLL23 SN / BEL JFK / TLV

NEVER FLY BRUSSLES AIRLINES. Lost my brother and my luggage for 6 days I’m Israel. Apparently left it at our original takeoff point in New York. Terrible delayes on the flights. I filed a claim to get reimbursed for essentials purchased while our luggage was lost. Customer relations department only responds over email apparently, no phone calls. Feeling like the money will never be reimbursed. Other friends suitcases had the wheels broken off, luggage tags stolen, and one suitcase was so damaged it wouldn’t zip closed and must have traveled half open the whole way home! When returning home, asked the flight attendant at the check in desk what they could do to insure our bags wouldn’t get lost again. They looked at us and said “would it really be that bad if you bag gets lost for a few days?” EXCUSE ME, you lose your bag for 6 days by an airline that clearly doesn’t care, and see how you feel. I will never fly, nor let anyone I know fly Brussles Airlines ever again.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
3 / 5
Costumer service
3 / 5
Your opinion of security
4 / 5
Food
2 / 5
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By JLL23, about Brussels Airlines, , close to Columbia, Maryland, United States
Posted online by admin, on 6 February 2018, view original version
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