Review of 1ste about the flight Brussels Airlines between Tel Aviv and Edinburgh on 22/11/2017 in Economy
1ste SN / BEL TLV / EDI

Terrible customer service - my jacket was damaged on the aircraft (chewing gum on the arm rest) and the flight was full so my carry on suitcase had to sit between my legs for the duration of the flight. I originally sent my complaint through their website, but after submitting the form numerous times, I never received a reply or acknowledgement. When I sent my complaint to their CEO Bernard Gustin, his office (An Gysen, Team leader) actually replied and offered to pay compensation for the jacket and asked me to forward my bank details. Since then (seven days) nothing more. No more messages and no more replies to my emails.
Brussels Airline have no concept of customer service at their head office and it really lets the other ares of their business down

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
1 / 5
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By 1ste, about Brussels Airlines, , close to Queensferry, Scotland, United Kingdom
Posted online by admin, on 18 December 2017, view original version
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